

Data & Analytics
Data & Analytics
Unlock better strategy, service, and scale with advanced reporting solutions.

Our solutions
Save time with dashboards and reports that update automatically, giving teams the information they need when they need it.
Identify patterns, track KPIs, and act on data to boost contact quality and agent effectiveness.
Achieve more with less effort: streamline QA, uncover insights, and align with what matters.
Case study
Boromir: 50% faster agent response time
Axendi faced limitations with off-the-shelf analytical and monitoring tools while supporting Allegro’s e-commerce project. To boost agent performance and service quality, the Axendi team built a proprietary AI solution. It enabled real-time internal request analysis, centralized communication, and supported targeted training efforts. The result: +10pp in quality, 50% faster agent responses, and a 35% reduction in internal support time.

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