Train Me

Axendi Interactions

Train Me

Quizzes and knowledge tests in Teams that support customer service teams and keep their skills up to date.

How can you use it?

Improve agent training and onboarding with in-channel knowledge checks that identify gaps and guide targeted coaching.
1
Automated testing
Deliver random questions to agents through MS Teams to ensure comprehensive knowledge verification.
2
Performance tracking
Measure response times and accuracy to provide detailed insights into team knowledge levels.
3
Report generation
Send reports to team leaders for response verification and performance assessment.

What you get

Seamless integration

Easy implementation within Microsoft Teams environment, fitting naturally into daily workflows. 

Comprehensive monitoring
  • Knowledge verification 
  • Response time tracking 
  • Online availability monitoring 
Enhanced team management

Enabling leaders to efficiently track and improve team performance through systematic testing and reporting. 

Trusted by

Proven through experience.
Chosen for trust.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service

We have been working with Axendi since 2018 and value their reliability, timeliness, and partnership-oriented approach to project delivery. We especially appreciate the team's creativity and flexibility in handling demanding tasks.

Agnieszka Popko
Managing Director

Get a personalized service proposal

FAQ

All you need to know about Train Me
How does Train Me work?

The AI agent randomly selects questions from a predefined pool, sends them to consultants via MS Teams, measures response times, and generates reports for team leaders. 

What can be measured with Train Me AI agent?
  • Knowledge accuracy 
  • Response times 
  • Online availability 
  • Overall performance trends 

Proces

How we work
1

Understanding your needs 

CX challenges mapped. Business goals decoded. 
2

Tailoring CX solutions 

Custom-built strategies aligned to your business DNA. 
3

Onboarding & training 

Train-the-trainer programs for seamless handoff. 
4

Real-time reporting 

Transparency delivered through live performance dashboards. 
5

Continuous monitoring 

We track, learn, and optimize on the go. 
6

Quality assurance 

Rigorous reviews to ensure every touchpoint meets your standards.
7

Smart scaling 

People and tech scaled responsibly — with excellence intact.