Train Me
Axendi Interactions
Train Me
Quizzes and knowledge tests in Teams that support customer service teams and keep their skills up to date.
How can you use it?
Improve agent training and onboarding with in-channel knowledge checks that identify gaps and guide targeted coaching.
1
Automated testing
Deliver random questions to agents through MS Teams to ensure comprehensive knowledge verification.
2
Performance tracking
Measure response times and accuracy to provide detailed insights into team knowledge levels.
3
Report generation
Send reports to team leaders for response verification and performance assessment.
Seamless integration
Easy implementation within Microsoft Teams environment, fitting naturally into daily workflows.
Comprehensive monitoring
- Knowledge verification
- Response time tracking
- Online availability monitoring
Enhanced team management
Enabling leaders to efficiently track and improve team performance through systematic testing and reporting.
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How does Train Me work?
The AI agent randomly selects questions from a predefined pool, sends them to consultants via MS Teams, measures response times, and generates reports for team leaders.
What can be measured with Train Me AI agent?
- Knowledge accuracy
- Response times
- Online availability
- Overall performance trends