E-commerce and retail
FMCG
Insurance
Primebot
Axendi Interactions
Axendi Primebot
Conversational and workflow bots that simplify customer self-service and automate everyday processes
AI platform for voicebots and chatbots in customer support
Primebot is an AI-powered bot management platform that brings voicebots and chatbots together in one unified solution. It enables automated handling of voice and text interactions, delivering natural, conversational communication and real-time access to a centralized knowledge base across customer service channels.
Designed for real operational environments, Primebot supports contact centers and BPO teams in automating repetitive customer inquiries, improving response speed, and scaling customer service without compromising quality. The platform combines automation, analytics, and operational control, allowing organizations to deploy bots that work alongside human agents and integrate seamlessly with existing service processes.
How can you use it?
1
Automation of voice and chat interactions
Primebot enables end-to-end automation of both voice and text-based customer interactions within a single platform. It handles repetitive inquiries, guides customers through structured flows, and reduces the load on human agents while maintaining service continuity across channels.
2
Natural conversational customer support
The platform uses AI models designed for conversational understanding, allowing bots to interpret intent, context, and follow-up questions. This eliminates the “robotic bot” effect and delivers interactions that feel closer to a real conversation with a human agent.
3
Multilingual customer support
Primebot supports multilingual interactions within a single solution, making it easier to serve multiple markets. Organizations can expand language coverage without building separate bot infrastructures for each region.
4
Real-time knowledge-based responses
Primebot connects bots directly to a centralized knowledge base, enabling real-time access to product information, procedures, and policies. As content is updated, bots immediately reflect changes without requiring manual script rebuilding.
5
Scalable customer service operations
The platform allows organizations to increase service capacity without expanding agent teams. It supports rapid scaling during peak periods and long-term growth without compromising response times or customer experience.
6
Human–AI collaboration in service delivery
Bots handle routine inquiries and smoothly transfer more complex cases to human agents when needed. Full conversation context is preserved, allowing agents to continue interactions without repetition or loss of information.
How Primebot supports scalable customer service automation
As customer service automation matures, many organizations discover that early bot implementations no longer scale with business complexity. What initially reduced workload often becomes a source of operational friction—driving up costs, limiting flexibility, and constraining the ability to evolve customer experience across channels and markets.
Primebot was designed to address these structural limitations by providing a unified, AI-driven platform that aligns automation with real operational needs. Instead of adding another tool to the ecosystem, it enables organizations to standardize, optimize, and future-proof bot-driven customer interactions while maintaining control over quality, cost, and scalability.
The challenges Primebot solves
1
Fragmented bot and channel ecosystems
Many organizations rely on separate tools for voice, chat, and messaging channels, creating technological silos. Primebot replaces this fragmented setup with a single platform that unifies voicebots and chatbots across all customer service channels.
2
High maintenance and development costs
Traditional bot solutions often require costly development and ongoing maintenance. Primebot optimizes costs by allowing organizations to select and combine different AI engines depending on task complexity, ensuring the right technology is used where it adds real value.
3
Unnatural, scripted bot experiences
Primebot eliminates the feeling of interacting with outdated, rule-based bots that sound artificial and rigid. By using conversational AI designed to understand intent and context, it delivers interactions that feel natural and closer to a human conversation.
Scalable customer service automation
The platform enables easy expansion across new channels, such as chat and mobile applications, as well as the gradual introduction of agentic capabilities. Organizations can scale customer service operations without rebuilding existing automation or service infrastructure.
Cost optimization
Achieve significant savings with up to 50% cost reduction while maintaining service quality. Our transparent pricing model ensures you understand all costs upfront, from implementation to scaling.
Fast adaptation to business changes
Bots continuously learn from the underlying knowledge base, allowing them to immediately reflect updates in products, procedures, or customer communication. This enables organizations to respond quickly to business changes while maintaining consistency across all customer service channels.
Full operational control and analytics
Primebot provides access to a centralized management portal with real-time visibility into conversation transcripts, interaction volumes, and performance data. From January 2026, detailed billing information will also be available, supporting cost control and operational transparency.
Industry applications
1
E-commerce
Primebot manages repetitive customer inquiries, provides personalized product offers, sends order tracking notifications, and supports return and complaint processes. It also facilitates post-purchase surveys, helping businesses gather valuable customer insights.
2
Healthcare
The solution automates appointment scheduling and confirmations, delivers essential medical information, and guides patients through procedures and preparation steps. Additionally, it collects patient feedback, enabling providers to improve service quality.
3
Banking & finance
Primebot handles contract details and renewals, tracks payments and sends reminders, supports cross-selling initiatives, assists with basic debt collection, and provides real-time updates on account status.
Case study
Automated appointment confirmation with a 93% call success rate
Faced with missed appointments and workflow disruptions, a healthcare provider implemented a multilingual Axendi Primebot to automate confirmations. The solution led to a 93.14% connection rate, reduced call times to 53 seconds, and significantly increased the number of confirmed appointments.
Proven through experience.
Chosen for trust.
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What are the costs associated with creating a bot?
The cost includes 2 components:
- Implementation cost: Development work for production deployment, estimated after identifying conversation script, integrations, implementation areas, number of intents, Q&A scope, and data exchange.
- Monthly costs: Bot conversation time, access to Primebot panel with statistics, recordings, and transcriptions, plus support and project coordination.
Do you offer supporting services for Primebot, such as analytics?
Yes, we provide comprehensive data analysis and reporting solutions including:
- Data integration: Unified dashboards and improved data quality
- Trend analysis: Historical data insights for forecasting
- Quality analysis: Consultant performance evaluation
- Performance optimization: Detailed reports and comparative analysis
- Automation: automated reporting with regular updates
What other conversational AI solutions does Axendi offer to optimize contact center operations? <br />
We develop bespoke solutions based on cutting-edge AI technologies to significantly enhance contact center processes. These innovations empower businesses to deliver world-class customer experiences tailored to their unique project needs.
- Assist Me
A proprietary system for analysis, monitoring, and optimization of internal support processes. This tool received international recognition as a winner in the Customer Contact Center Technology Awards 2024.
- Train Me
An AI-powered assistant built using GPT APIs, accessible via Microsoft Teams chat. It answers queries based on custom prompts, searches attached files, and provides responses derived from their content.
- Give Me Insights
A tool for analyzing and categorizing large volumes of textual data (e.g., surveys, satisfaction studies, NPS). It features built-in text translation and automatically generates summary reports from the analysis.
- Schedule My Breaks
A scheduling tool designed to manage breaks in contact center teams. It aligns with individual consultant preferences and project-specific requirements, ensuring optimal resource allocation.
What happens when a voicebot cannot solve customer inquiry?
The voicebot escalates the issue to a human customer service representative, either by transferring to a live agent or providing alternative contact options. The goal is ensuring prompt and effective resolution, even if human intervention is needed.
How long does it take to implement a voicebot?
Timeline depends on factors such as designated function, task complexity, dialogue intricacy, and system integration requirements. Each bot is customized to meet specific business needs.
