E-commerce and retail
FMCG
Insurance
Primebot
Axendi Interactions
Axendi Primebot
Conversational and workflow bots that simplify customer self-service and automate everyday processes
Industry applications
Enterprise voice automation that handles routine queries and deflects calls.
1
E-commerce
Primebot manages repetitive customer inquiries, provides personalized product offers, sends order tracking notifications, and supports return and complaint processes. It also facilitates post-purchase surveys, helping businesses gather valuable customer insights.
2
Healthcare
The solution automates appointment scheduling and confirmations, delivers essential medical information, and guides patients through procedures and preparation steps. Additionally, it collects patient feedback, enabling providers to improve service quality.
3
Banking & finance
Primebot handles contract details and renewals, tracks payments and sends reminders, supports cross-selling initiatives, assists with basic debt collection, and provides real-time updates on account status.
Fast customer service
Deliver 24/7 support that minimizes waiting times and ensures quick, seamless assistance — whether it’s a routine inquiry or an urgent issue.
Cost optimization
Achieve significant savings with up to 50% cost reduction while maintaining service quality. Our transparent pricing model ensures you understand all costs upfront, from implementation to scaling.
Scalability
Rapidly adapt to changing business needs with flexible implementation. Handle multiple languages, manage seasonal peaks, support ad-hoc campaigns, and extend the system integration.
Case study
Automated appointment confirmation with a 93% call success rate
Faced with missed appointments and workflow disruptions, a healthcare provider implemented a multilingual Axendi Primebot to automate confirmations. The solution led to a 93.14% connection rate, reduced call times to 53 seconds, and significantly increased the number of confirmed appointments.
Proven through experience.
Chosen for trust.
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What are the costs associated with creating a bot?
The cost includes 2 components:
- Implementation cost: Development work for production deployment, estimated after identifying conversation script, integrations, implementation areas, number of intents, Q&A scope, and data exchange.
- Monthly costs: Bot conversation time, access to Primebot panel with statistics, recordings, and transcriptions, plus support and project coordination.
Do you offer supporting services for Primebot, such as analytics?
Yes, we provide comprehensive data analysis and reporting solutions including:
- Data integration: Unified dashboards and improved data quality
- Trend analysis: Historical data insights for forecasting
- Quality analysis: Consultant performance evaluation
- Performance optimization: Detailed reports and comparative analysis
- Automation: automated reporting with regular updates
What other conversational AI solutions does Axendi offer to optimize contact center operations? <br />
We develop bespoke solutions based on cutting-edge AI technologies to significantly enhance contact center processes. These innovations empower businesses to deliver world-class customer experiences tailored to their unique project needs.
- Assist Me
A proprietary system for analysis, monitoring, and optimization of internal support processes. This tool received international recognition as a winner in the Customer Contact Center Technology Awards 2024.
- Train Me
An AI-powered assistant built using GPT APIs, accessible via Microsoft Teams chat. It answers queries based on custom prompts, searches attached files, and provides responses derived from their content.
- Give Me Insights
A tool for analyzing and categorizing large volumes of textual data (e.g., surveys, satisfaction studies, NPS). It features built-in text translation and automatically generates summary reports from the analysis.
- Schedule My Breaks
A scheduling tool designed to manage breaks in contact center teams. It aligns with individual consultant preferences and project-specific requirements, ensuring optimal resource allocation.
What happens when a voicebot cannot solve customer inquiry?
The voicebot escalates the issue to a human customer service representative, either by transferring to a live agent or providing alternative contact options. The goal is ensuring prompt and effective resolution, even if human intervention is needed.
How long does it take to implement a voicebot?
Timeline depends on factors such as designated function, task complexity, dialogue intricacy, and system integration requirements. Each bot is customized to meet specific business needs.
