Assist Me

Axendi Interactions

Assist Me

Instant answers from your knowledge base, giving your customer support team fast, verified information in seconds

How can you use it?

Deliver consistent, knowledge-based AI answers fast—boost FCR and reduce escalations with accurate, searchable knowledge management.
1
Real-time information access 
Provide instant answers by searching through knowledge bases, documents, and internal resources to deliver quick guidance on procedures and policies.
2
User-friendly interface 
Use AI to generate natural conversations through Microsoft Teams, offering clear and understandable responses that integrate seamlessly with daily work routines.
3
Smart knowledge management 
Analyze documents comprehensively to ensure accurate information retrieval, while continuously improving response quality.

What value does Assist Me deliver?

Enhanced efficiency

Quick access to accurate information reduces response times and improves customer service quality. 

Team support

Significantly reduces the workload on team leaders and support staff, especially during high recruitment periods.

Training optimization

Streamlines onboarding process and supports new employee training with instant access to knowledge. 

Case study

AI knowledge assistant for contact centers

To speed up agent onboarding and reduce information search time during peak season, Axendi launched Assist Me—an AI assistant in Microsoft Teams. In one e-commerce project, it handled 1,500+ interactions and delivered over 5,000 answers, helping agents work faster and more accurately, even during peak periods.

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knowledge assistant

Trusted by

Proven through experience.
Chosen for trust.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service

We have been working with Axendi since 2018 and value their reliability, timeliness, and partnership-oriented approach to project delivery. We especially appreciate the team's creativity and flexibility in handling demanding tasks.

Agnieszka Popko
Managing Director

Get a personalized service proposal

FAQ

All you need to know about Assist Me
What are technical specifications and integration capabilities?

The system features seamless integration with Microsoft Teams and Power BI, complete with user feedback module, comprehensive analysis and database capabilities, and dedicated training module. 

What is the technology stack?

Powered by GPT technology, our AI agent enables advanced conversations with accurate, context-aware responses. The system continuously learns and improves, adapting to evolving organizational needs and becoming more accurate over time. It can be implemented across any industry, provided relevant knowledge is supplied during setup. 

Process

How we work
1

Understanding your needs 

CX challenges mapped. Business goals decoded. 
2

Tailoring CX solutions 

Custom-built strategies aligned to your business DNA. 
3

Onboarding & training 

Train-the-trainer programs for seamless handoff. 
4

Real-time reporting 

Transparency delivered through live performance dashboards. 
5

Continuous monitoring 

We track, learn, and optimize on the go. 
6

Quality assurance

Rigorous reviews to ensure every touchpoint meets your standards. 
7

Smart scaling 

People and tech scaled responsibly — with excellence intact.