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Axendi Interactions

Axendi Interactions

AI agents, AI assistants and voicebots delivering intelligent, automated customer support

Trusted by

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ROSSMANN logo with the word “ROSSMANN” in black capital letters, featuring a circular emblem inside the first “O.”
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Lite e-commerce partership with Axendi
delio client of axendi

AI-powered customer interactions

We design and implement intelligent automation solutions for customer service and business operations that enhance self-service experiences across all communication channels. By leveraging LLM-based AI agents, AI assistants, voicebots, and chatbots, we help organizations improve service availability, reduce customer service costs, and deliver a more efficient, AI-driven customer experience.

Our AI and automation solutions are built around clearly defined business goals, such as cost optimization, service scalability, response time reduction, and quality improvement. Depending on the project, we combine best-in-class third-party technologies, Axendi’s proprietary AI components, or your existing technology stack, ensuring seamless system integration, data security, and measurable business impact.

As one of the few providers offering this level of implementation flexibility in AI-powered customer service automation, we deliver targeted, high-impact solutions that address real operational challenges—from customer support efficiency and service quality to process optimization and workforce productivity. When standard solutions are not sufficient, we design custom AI automation tailored to your specific requirements, enabling sustainable performance improvements and long-term value.

call center services Poland

What challenges does Axendi Interactions solve?

1
Rising interaction volumes
Growing customer contact volumes increase pressure on service teams, operational capacity, and response times across voice and digital channels.
2
High customer service costs
Organizations need to improve operational efficiency while maintaining service quality and controlling customer service costs.
3
Agents overloaded with repetitive enquiries
Routine customer enquiries consume valuable agent time, limiting productivity and reducing focus on higher-value interactions.
4
Limited service availability
5
Fragmented customer journeys
Disconnected channels, systems, and processes create inconsistent customer experiences and reduce operational efficiency.
5
Long response times
Slow response and resolution times negatively impact customer satisfaction, operational performance, and brand perception.

Case study

How Affidea automated three patient journeys with Axendi Primebot

Affidea introduced Axendi Primebot across three patient communication processes: appointment booking, appointment confirmation, and post-visit surveys. Routine, structured conversations were automated, while customer service teams remained focused on interactions requiring empathy, expertise, and individual support. The result is a human + AI service model that has increased availability, reduced repetitive workload, and released significant operational capacity across the patient journey. 1M+ patient conversations automated, 21,000+ hours of conversations automated 2,700+ working days released, 24/7 patient availability.

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appointment automation

Download practical tips to improve service performance

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Case study

How Axendi evolved into a technology partner for L’Oréal

For L’Oréal, Axendi evolved from a customer service provider into a technology and automation partner. Voicebots support post-interaction satisfaction surveys, analytics dashboards deliver actionable insights, and automation streamlines complaint handling and inventory processes. Together, these solutions enable L’Oréal to scale omnichannel operations while maintaining the precision and personalized care expected from the brand.

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Business outcomes

Clear outcomes, real impact, and solutions that support smarter, more efficient business performance.
Faster customer service

Reduce response times through AI-powered automation and intelligent routing.

Lower operational costs

Automate repetitive interactions while enabling agents to focus on higher-value conversations.

Higher agent productivity

Support employees with AI-powered assistance, knowledge retrieval, and suggested responses.

Faster onboarding

Accelerate employee readiness through AI-powered guidance and knowledge support.

Better customer experience

Deliver faster, more consistent, and personalized customer interactions across every channel.

Case study

Over 50% savings with automated customer surveys

Faced with rising survey costs, limited reach, and delayed access to patient feedback, a medical company needed a smarter way to measure satisfaction and address issues in real time. By implementing a voicebot to automate patient opinion surveys, the organization unlocked faster data collection, full scalability, and over 50% cost savings. The result? Improved decision-making and a 5% increase in customer satisfaction—without adding operational strain.

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Proven through experience.
Chosen for trust.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service

We have been working with Axendi since 2018 and value their reliability, timeliness, and partnership-oriented approach to project delivery. We especially appreciate the team's creativity and flexibility in handling demanding tasks.

Agnieszka Popko
Managing Director

Axendi is a partner that combines professionalism and operational reliability with a genuine focus on results. The team not only delivers on project objectives, but also proactively recommends solutions that improve processes and increase campaign effectiveness. The collaboration is built on a partnership-based approach, high-quality execution, and tangible business outcomes.

Lite e-Comerce Team

Why Axendi Interactions?

1
Built on real customer operations
Designed using years of experience managing customer service and contact center operations.
2
Advisory + Technology + Delivery
A unique operating model that combines consulting, technology, and operational execution to help organizations improve customer operations and achieve measurable business outcomes.
3
Human + AI model
Automation where it creates value. Human expertise where it matters most.
4
Flexible technology ecosystem
Our solutions integrate seamlessly with existing systems, contact center platforms, CRM solutions, and business applications, enabling rapid implementation and future scalability.
5
Continuous optimization
Performance monitored through analytics, interaction intelligence, and ongoing improvements.
6
Scalability and security
A flexible architecture, enterprise-grade security, and scalable deployment support business growth and evolving customer expectations.

Supporting customer interactions across industries

Banking

Support secure, compliant, and efficient customer operations across retail, commercial, and digital banking through AI-powered customer interactions, automation, and operational intelligence.

Healthcare

Enhance patient communication, automate routine enquiries, and improve access to healthcare services through AI-powered interactions that reduce administrative workloads and support better patient experiences.

E-commerce and retail

Deliver fast, personalized customer interactions across sales, service, and post-purchase support while improving operational efficiency and creating seamless omnichannel shopping experiences.

Get a personalized service proposal

FAQ

All you need to know about Axendi conversational AI & voicebots
Can the AI agent be integrated with our existing CRM or knowledge base?

Yes, AI agents can typically be integrated with your existing CRM or knowledge base. 
Modern AI solutions are designed to work within existing tech stacks by connecting to CRMs, knowledge bases, and ticketing systems through APIs or native integrations. This allows the AI to access customer data, suggest relevant answers, and update records in real time—ensuring smooth, context-aware interactions that align with your internal processes. 

Does the AI agent work across multiple channels (chat, email, voice)?

Yes, AI agents can operate across multiple channels such as chat, email, and voice. 
Multichannel support is one of their key strengths—AI agents can handle customer inquiries consistently via live chat on your website, respond to emails with pre-trained templates, and even interact through voice calls using natural language processing. This ensures a seamless customer experience regardless of the communication channel. 

Can AI assistants help reduce agent training time and speed up onboarding?

Yes, AI assistants can significantly reduce agent training time and speed up onboarding. 
By providing real-time suggestions, answering product or policy questions during live interactions, and surfacing relevant knowledge base content, AI assistants act like on-the-job coaches. This allows new agents to start handling customer queries more confidently without needing to memorize complex procedures upfront shortening the learning curve and improving early performance. 

Process

How we work
1

Understanding your needs 

CX challenges mapped. Business goals decoded. 
2

Tailoring CX solutions 

Custom-built strategies aligned to your business DNA. 
3

Onboarding & training

Train-the-trainer programs for seamless handoff
4

Real-time reporting

Transparency delivered through live performance dashboards. 
5

Continuous monitoring 

We track, learn, and optimize on the go. 
6

Quality assurance 

Rigorous reviews to ensure every touchpoint meets your standards. 
7

Smart scaling 

People and tech scaled responsibly — with excellence intact.

Looking to outsource your customer experience processes?

Let’s talk. We specialize in B2B outsourcing for contact center, helpdesk, telesales, and other BPO services and technology.

Share your business needs in the form and one of our experts will contact you within 24 hours to discuss your project scope, delivery model, and pricing.