Axendi Interactions

AI agents, AI assistants and voicebots delivering intelligent, automated customer support

Automate customer service

We design and implement intelligent automation solutions for customer service and business operations that enhance self-service experiences across all communication channels. By leveraging LLM-based AI agents, AI assistants, voicebots, and chatbots, we help organizations improve service availability, reduce customer service costs, and deliver a more efficient, AI-driven customer experience.

Our AI and automation solutions are built around clearly defined business goals, such as cost optimization, service scalability, response time reduction, and quality improvement. Depending on the project, we combine best-in-class third-party technologies, Axendi’s proprietary AI components, or your existing technology stack, ensuring seamless system integration, data security, and measurable business impact.

As one of the few providers offering this level of implementation flexibility in AI-powered customer service automation, we deliver targeted, high-impact solutions that address real operational challenges—from customer support efficiency and service quality to process optimization and workforce productivity. When standard solutions are not sufficient, we design custom AI automation tailored to your specific requirements, enabling sustainable performance improvements and long-term value.

Axendi Primebot

Conversational and workflow bots that enable customer self-service through AI-powered voice and chat automation, resolving common inquiries and reducing contact center workload across channels.

Gutenberg

AI assistant that provides instant, verified answers by retrieving precise information from integrated knowledge bases directly within Microsoft Teams.

Noam

An interactive tool for running knowledge checks and quizzes directly within Microsoft Teams, enabling quick validation of agent knowledge in the flow of work.

Case study

How Axendi evolved into a technology partner for L’Oréal

For L’Oréal, Axendi evolved from a customer service provider into a technology and automation partner. Voicebots support post-interaction satisfaction surveys, analytics dashboards deliver actionable insights, and automation streamlines complaint handling and inventory processes. Together, these solutions enable L’Oréal to scale omnichannel operations while maintaining the precision and personalized care expected from the brand.

Trusted by

voicebots, chatbots for customer service

High operating costs

Large customer service operations, workforce turnover, and increasing interaction volumes put continuous pressure on the budgets.

Demand for consistent 24/7 service

Customers expect immediate, reliable responses across channels, regardless of time of day or service load.

Scaling service efficiently

Organizations must handle higher volumes and fluctuations in demand without continuously increasing team size and operational complexity.

Agents overloaded with repetitive work

Skilled agents spend valuable time handling routine inquiries instead of focusing on complex cases and high-value customer interactions.

Instant answers to routine questions

Handle repetitive inquiries quickly, reducing wait times and improving customer satisfaction.

Support for the contact center staff in real time

Support agents with suggested responses, knowledge base snippets, and real-time guidance—enabling faster, more confident interactions.

Faster onboarding for new team members

With AI assistance, new agents ramp up faster by using real-time guidance and automated suggestions during calls and chats—reducing onboarding time and improving service from day one.

Consistent service across channels

Ensure that responses are accurate and aligned with brand standards, no matter which agent or channel the customer contacts.

Case study

Over 50% savings with automated customer surveys

Faced with rising survey costs, limited reach, and delayed access to patient feedback, a medical company needed a smarter way to measure satisfaction and address issues in real time. By implementing a voicebot to automate patient opinion surveys, the organization unlocked faster data collection, full scalability, and over 50% cost savings. The result? Improved decision-making and a 5% increase in customer satisfaction—without adding operational strain.

Proven through experience.
Chosen for trust.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service

We have been working with Axendi since 2018 and value their reliability, timeliness, and partnership-oriented approach to project delivery. We especially appreciate the team's creativity and flexibility in handling demanding tasks.

Agnieszka Popko
Managing Director

Integrated operating mode

We don’t just deploy tools; we understand contact center realities, service processes, and customer behavior. By integrating advisory, technology, and delivery, our solutions are built to perform in real operational environments.

From strategy to execution

We support the full journey: use case design, implementation, optimization, and ongoing performance management — not just system setup.

Seamless integration with CX teams

We design automation to support agents, not replace them blindly, ensuring a balanced model between technology and human interaction. This is the model we apply in our own projects.

Scalable and adaptable approach

Whether starting small or transforming at scale, our solutions evolve with your business and operational maturity, scaling through technology as well as through people and processes.

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Can the AI agent be integrated with our existing CRM or knowledge base?

Yes, AI agents can typically be integrated with your existing CRM or knowledge base.
Modern AI solutions are designed to work within existing tech stacks by connecting to CRMs, knowledge bases, and ticketing systems through APIs or native integrations. This allows the AI to access customer data, suggest relevant answers, and update records in real time—ensuring smooth, context-aware interactions that align with your internal processes.

Does the AI agent work across multiple channels (chat, email, voice)?

Yes, AI agents can operate across multiple channels such as chat, email, and voice.
Multichannel support is one of their key strengths—AI agents can handle customer inquiries consistently via live chat on your website, respond to emails with pre-trained templates, and even interact through voice calls using natural language processing. This ensures a seamless customer experience regardless of the communication channel.

Can AI assistants help reduce agent training time and speed up onboarding?

Yes, AI assistants can significantly reduce agent training time and speed up onboarding.
By providing real-time suggestions, answering product or policy questions during live interactions, and surfacing relevant knowledge base content, AI assistants act like on-the-job coaches. This allows new agents to start handling customer queries more confidently without needing to memorize complex procedures upfront shortening the learning curve and improving early performance.

Process

How we work

Understanding your needs

CX challenges mapped. Business goals decoded.

Tailoring CX solutions

Custom-built strategies aligned to your business DNA.

Onboarding & training

Train-the-trainer programs for seamless handoff

Real-time reporting

Transparency delivered through live performance dashboards.

Continuous monitoring

We track, learn, and optimize on the go.

Quality assurance

Rigorous reviews to ensure every touchpoint meets your standards.

Smart scaling

People and tech scaled responsibly — with excellence intact.

Looking to outsource your customer experience processes?

Let’s talk. We specialize in B2B outsourcing for contact center, helpdesk, telesales, and other BPO services and technology.

Share your business needs in the form and one of our experts will contact you within 24 hours to discuss your project scope, delivery model, and pricing.