Axendi Automations

Automation and integrations that optimize processes and improve operational efficiency of customer service and BPO

Smart automation for CX and BPO operations

Automate repetitive tasks, connect systems, and improve service performance with automation and integrations built around your customer service and BPO processes.

Axendi designs and implements intelligent automation for customer support operations — from workflow automation and system integrations to AI-powered self-service. By combining RPA, low-code integrations, and LLM-based AI agents, organizations can reduce response times, control operational costs, and scale service capacity without increasing headcount.

Our automation solutions integrate directly with your existing tools, CRM platforms, and communication channels, creating one connected operational environment. The result is faster processes, fewer manual errors, and measurable operational efficiency across customer service and back-office workflows.

Download practical tips to improve service performance

Ray

A centralized tool for managing internal communication and task coordination. It distributes announcements to selected groups and channels in Teams, enabling targeted messaging that reaches the right people instantly, streamlines operations, and improves response times.

Grace

A smart ticketing tool that enables users to create and submit tickets directly from Teams using customizable forms. It standardizes request intake, reduces unnecessary back-and-forth, improves data accuracy, and accelerates issue resolution.

Schedule Shifts

An intelligent scheduling tool that gathers agent availability and automatically builds optimized, compliant shift plans. It helps maximize coverage, minimize manual planning, and increase agent satisfaction by generating fair schedules in just minutes.

Can’t find a tool that fits?

Let’s automate the way your business works.

We design and implement fully customized automation solutions tailored to the unique workflows, systems, and goals of each organization. From RPA and low-code tools to AI-driven process automation, our solutions are built to fit — not forced to adapt.

With over 16 years of experience in customer operations, we know that every business runs differently. That’s why we don’t deliver generic automation platforms. We create ones that truly work for you, connecting processes, eliminating manual effort, and driving measurable results.

Case study

How Axendi evolved into a technology partner for L’Oréal

For L’Oréal, Axendi evolved from a customer service provider into a technology and automation partner. Voicebots support post-interaction satisfaction surveys, analytics dashboards deliver actionable insights, and automation streamlines complaint handling and inventory processes. Together, these solutions enable L’Oréal to scale omnichannel operations while maintaining the precision and personalized care expected from the brand.

Professional makeup artist applying lipstick to a client in a modern beauty salon, with illuminated mirrors, cosmetics, and wooden makeup stations in the background, demonstrating expert makeup services and beauty studio environment.

Greater efficiency

Automate repetitive tasks to save time and free teams for higher-value work.

Seamless integration

Connect tools, data, and systems across departments for smooth, end-to-end workflows.

Fewer errors

Standardize processes and improve data accuracy through smart, rule-based automation.

Scalable operations

Easily adapt automation to growing business needs without adding complexity or cost.

Case study

93.14% connection rate with automated appointment confirmation

Unstructured appointment confirmations caused missed visits, schedule gaps, and inefficient use of radiology staff and equipment.

A 24/7 multilingual voicebot automatically contacted patients, confirmed or rescheduled visits, and replaced manual calls, improving schedule utilization and reducing staff workload.

Woman sitting at a wooden desk in a home office, using her smartphone, with a closed laptop, tablet, and small potted plants beside her.

Proven through experience.
Chosen for trust.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service

We have been working with Axendi since 2018 and value their reliability, timeliness, and partnership-oriented approach to project delivery. We especially appreciate the team's creativity and flexibility in handling demanding tasks.

Agnieszka Popko
Managing Director

Axendi is a partner that combines professionalism and operational reliability with a genuine focus on results. The team not only delivers on project objectives, but also proactively recommends solutions that improve processes and increase campaign effectiveness. The collaboration is built on a partnership-based approach, high-quality execution, and tangible business outcomes.

Lite e-Comerce Team

Integrated operating mode

We don’t just deploy tools; we understand contact center realities, service processes, and customer behavior. By integrating advisory, technology, and delivery, our solutions are built to perform in real operational environments.

From strategy to execution

We support the full journey: use case design, implementation, optimization, and ongoing performance management — not just system setup.

Seamless integration with CX teams

We design automation to support agents, not replace them blindly, ensuring a balanced model between technology and human interaction. This is the model we apply in our own projects.

Scalable and adaptable approach

Whether starting small or transforming at scale, our solutions evolve with your business and operational maturity, scaling through technology as well as through people and processes.

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Can automation integrate with our CRM and existing systems?

Yes. Axendi automation solutions integrate with CRMs, ticketing platforms, telephony systems, communication channels, and internal databases. Automation becomes part of your workflow rather than another tool your team needs to manage.

Is this only for large enterprises?

No. Automation is often most valuable for growing organizations where contact volume increases faster than team size. It helps scale service capacity without proportionally increasing headcount.

Is the automation customizable to our processes?

Yes. Each automation is designed around your workflows, business rules, and customer journey rather than a standardized template. The goal is to reflect how your organization actually operates.

How is data security handled?

Integrations and automation follow security and access control standards. Data processing can be aligned with general regulatory requirements (including GDPR, where applicable) as well as the client’s internal and corporate security policies.

Will automation replace human agents?

No. Automation handles routine and high-volume tasks so agents can focus on complex, sensitive, or high-value interactions. The goal is to improve service quality, agent productivity and response times, not to eliminate human support.