axendi customer service automation solutons

Axendi Automations

Axendi Automations

Automation and integrations that optimize processes and improve operational efficiency of customer service and BPO

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Unified and efficient operations

Streamline internal and external workflows with low-code/no-code tools, RPA, and custom automation powered by LLMs. Boost efficiency, centralize data, and reduce errors with intelligent process automation that learns, adapts, and connects every part of your operations.

Our solutions are custom-built around your business needs, ensuring seamless integration and measurable impact across teams and systems.

axendi AI automation solutions

Our solutions

1
Update Me
A centralized tool for managing internal communication and task coordination. It distributes announcements to selected groups and channels in Teams, enabling targeted messaging that reaches the right people instantly, streamlines operations, and improves response times.
2
Structure My Tickets
A smart ticketing tool that enables users to create and submit tickets directly from Teams using customizable forms. It standardizes request intake, reduces unnecessary back-and-forth, improves data accuracy, and accelerates issue resolution.
3
Schedule Us
An intelligent scheduling tool that gathers agent availability and automatically builds optimized, compliant shift plans. It helps maximize coverage, minimize manual planning, and increase agent satisfaction by generating fair schedules in just minutes.

Can’t find a tool that fits?

Let’s automate the way your business works.


We design and implement fully customized automation solutions tailored to the unique workflows, systems, and goals of each organization. From RPA and low-code tools to AI-driven process automation, our solutions are built to fit — not forced to adapt.

With over 16 years of experience in customer operations, we know that every business runs differently. That’s why we don’t deliver generic automation platforms. We create ones that truly work for you, connecting processes, eliminating manual effort, and driving measurable results.

What you get

Clear outcomes, real impact, and solutions that support smarter, more efficient business performance.
Greater efficiency

Automate repetitive tasks to save time and free teams for higher-value work.

Seamless integration

Connect tools, data, and systems across departments for smooth, end-to-end workflows.

Fewer errors

Standardize processes and improve data accuracy through smart, rule-based automation.

Scalable operations

Easily adapt automation to growing business needs without adding complexity or cost.

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Proven through experience.
Chosen for trust.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service

We have been working with Axendi since 2018 and value their reliability, timeliness, and partnership-oriented approach to project delivery. We especially appreciate the team's creativity and flexibility in handling demanding tasks.

Agnieszka Popko
Managing Director