Support My Teams
Axendi Analytix
Support My Teams
Actionable insights into usage, incoming queries and workload levels to better manage customer support demand
How can you use it?
Quickly spot recurring issues, deliver targeted training, and boost response times—so your customer service keeps getting better.
Reduce costs, balance team workloads, and onboard new agents faster—so your operations run smoother and perform better.
Use real-time data to spot peak hours, plan resources smarter, and solve issues before they impact service—so you stay ahead.
Case study
Support My Teams helped achieve +10pp in service quality
Axendi faced limitations with off-the-shelf analytical and monitoring tools while supporting Allegro’s e-commerce project. To boost agent performance and service quality, the New Tech team built a proprietary AI solution — Support My Teams. It enabled real-time internal request analysis, centralized communication, and supported targeted training efforts. The result: +10pp in quality, 50% faster agent responses, and a 35% reduction in consultation time.
Get a personalized service proposal
- Inefficient consultation organization and lack of monitoring tools
- Limited access to critical service and product information
- Time-consuming internal support analysis requiring manual content searching
Our AI analytical contact center solution enables:
- Daily analysis of advisor and leader performance
- Data-driven training and workshop development
- Creation of accessible procedures based on real challenges
- Precise work scheduling based on peak hour analysis
- Proactive problem-solving through comprehensive data insights
- Real-time monitoring of support requests
- Analysis of consultation patterns and response times
- Peak period identification
- Agent performance metrics
- Team efficiency indicators
- Custom reporting with multiple filters