Support My Teams

Axendi Analytix

Support My Teams

Actionable insights into usage, incoming queries and workload levels to better manage customer support demand

How can you use it?

Consolidate customer service reporting and contact center data analysis in one place, and get real-time insights to improve performance and CX.
1
Real-time monitoring
Tracking internal support requests factors across communication channels.
2
Advanced analytics
Analyzing post volumes, question patterns, response times, and peak activity periods with customizable filters.

3
Performance optimization
Enabling detailed tracking of agent effectiveness, team metrics, and consultation patterns.

What do you get

Elevate your customer interactions, simplify daily operations, and plan smarter with actionable performance insights.
Enhanced service quality

Quickly spot recurring issues, deliver targeted training, and boost response times—so your customer service keeps getting better.

Operational efficiency

Reduce costs, balance team workloads, and onboard new agents faster—so your operations run smoother and perform better.

Strategic insights

Use real-time data to spot peak hours, plan resources smarter, and solve issues before they impact service—so you stay ahead.

Case study

Support My Teams helped achieve +10pp in service quality

Axendi faced limitations with off-the-shelf analytical and monitoring tools while supporting Allegro’s e-commerce project. To boost agent performance and service quality, the New Tech team built a proprietary AI solution — Support My Teams. It enabled real-time internal request analysis, centralized communication, and supported targeted training efforts. The result: +10pp in quality, 50% faster agent responses, and a 35% reduction in consultation time.

Read more
contact center optimization

Trusted by

Proven through experience.
Chosen for trust.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service

We have been working with Axendi since 2018 and value their reliability, timeliness, and partnership-oriented approach to project delivery. We especially appreciate the team's creativity and flexibility in handling demanding tasks.

Agnieszka Popko
Managing Director

Get a personalized service proposal

FAQ

All you need to know about Support My Teams
What challenges can Support My Teams help solve?
  • Inefficient consultation organization and lack of monitoring tools 
  • Limited access to critical service and product information 
  • Time-consuming internal support analysis requiring manual content searching 
How does Support My Teams improve customer service quality?

Our AI analytical contact center solution enables:

  • Daily analysis of advisor and leader performance 
  • Data-driven training and workshop development 
  • Creation of accessible procedures based on real challenges 
  • Precise work scheduling based on peak hour analysis 
  • Proactive problem-solving through comprehensive data insights
What kind of analytics does Support My Teams provide?
  • Real-time monitoring of support requests 
  • Analysis of consultation patterns and response times 
  • Peak period identification 
  • Agent performance metrics 
  • Team efficiency indicators 
  • Custom reporting with multiple filters 

Process

How we work
1

Understanding your needs

CX challenges mapped. Business goals decoded. 
2

Tailoring CX solutions 

Custom-built strategies aligned to your business DNA.
3

Onboarding & training 

Train-the-trainer programs for seamless handoff. 
4

Real-time reporting 


Transparency delivered through live performance dashboards. 
5

Continuous monitoring 

We track, learn, and optimize on the go. 
6

Quality assurance

Rigorous reviews to ensure every touchpoint meets your standards. 
7

Smart scaling 

People and tech scaled responsibly — with excellence intact.