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Rosetta

Axendi Analytix

Rosetta

Meaningful insights extracted from unstructured text to uncover customer needs and operational opportunities

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AI-powered text analysis for CX data

Rosetta is a tool designed to analyze large volumes of unstructured text data, such as customer survey responses, satisfaction studies, NPS feedback, and other open-text inputs. It helps organizations transform qualitative feedback into structured insight that can support decision-making and service improvement.

The tool also includes built-in translation capabilities, allowing data collected in different languages to be analyzed within a single framework. After completing the analysis, Rosetta generates clear reports and summaries, making it easier to identify patterns, recurring themes, and key signals hidden within customer feedback.

By turning scattered text responses into actionable insight, Rosetta supports a more data-driven approach to understanding customer experience.

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How can you use it?

1
Multi-language processing
Analyze and translate text data from any language to ensuring comprehensive understanding across international teams.
2
Intelligent analysis
Perform grammar and spelling corrections while analyzing content patterns and sentiment.
3
Automated reporting
Generate ready-to-send reports and analyze summaries to streamline the feedback review process.

Making feedback actionable in CX operations

Rosetta changes the role of feedback in CX operations. Instead of isolated comments and delayed reports, organizations receive structured insights explaining why customers contact support, what causes dissatisfaction, and where processes fail. By automatically analyzing large volumes of customer comments,

Rosetta helps teams detect recurring issues early, prioritize improvements, and act before problems escalate into complaints or increased contact volume.

Business challenges Rosetta solves

1
Analysis of large volumes of multilingual feedback
Customer survey responses (e.g., NPS) are often provided in different languages, requiring translation before analysis. This slows down insight generation and delays the organization’s ability to respond to emerging issues.
2
Time-consuming manual review of open-text responses
Reading and categorizing comments manually requires significant effort. Teams spend days extracting conclusions, and insights depend on subjective interpretation rather than consistent analysis.
3
Slow and costly insight generation
Manual analysis delays decision-making and consumes operational resources. Without automation, organizations cannot quickly identify trends, recurring issues, or improvement areas across large datasets.

Trusted by

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Where Rosetta delivers the most value

1
Call and contact centers
Organizations handling large volumes of customer feedback and post-contact surveys (e.g., NPS or CSAT). Rosetta helps quickly understand why customers contact support and what drives satisfaction or dissatisfaction.
2
E-commerce and high-volume consumer services
Businesses receiving frequent comments about deliveries, returns, availability, and communication. Rosetta identifies recurring operational issues early and helps reduce avoidable contacts.
3
Companies in regulated sectors
Organizations where communication accuracy and customer trust are critical. Rosetta helps detect misunderstandings, confusing messaging, and potential risk areas in customer communication.

Proven through experience.
Chosen for trust.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service

We have been working with Axendi since 2018 and value their reliability, timeliness, and partnership-oriented approach to project delivery. We especially appreciate the team's creativity and flexibility in handling demanding tasks.

Agnieszka Popko
Managing Director

Axendi is a partner that combines professionalism and operational reliability with a genuine focus on results. The team not only delivers on project objectives, but also proactively recommends solutions that improve processes and increase campaign effectiveness. The collaboration is built on a partnership-based approach, high-quality execution, and tangible business outcomes.

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FAQ

All you need to know about Rosetta
Does Rosetta integrate with other solutions?

Rosetta can serve as a supporting tool for both voicebots and chatbots. We use it to analyze data collected by Primebot, our proprietary voicebot solution, including customer feedback and NPS scores from automated conversations. This enables deeper insights into customer satisfaction and interaction patterns. Rosetta can also be integrated with other solutions to strengthen data-driven decision-making and optimize customer experience strategies. 

How does Rosetta help improving efficiency?

Rosetta helps improve efficiency through:

  • Automated translation and analysis 
  • Instant report generation 
  • Ready-to-send email formats 
  • Grammar and spelling optimization 

Our process

How we work
1

Understanding your needs 

CX challenges mapped. Business goals decoded. 
2

Tailoring CX solutions 

Custom-built strategies aligned to your business DNA. 
3

Onboarding & training 


Train-the-trainer programs for seamless handoff. 
4

Real-time reporting 

Transparency delivered through live performance dashboards. 
5

Continuous monitoring 


We track, learn, and optimize on the go. 
6

Quality assurance

Rigorous reviews to ensure every touchpoint meets your standards. 
7

Smart scaling 


People and tech scaled responsibly — with excellence intact.