call center services Poland

Deming

Axendi Analytix

Deming

100% interaction transcription & automated QA

AI interaction analytics & automated QA for contact centers

Customer conversations contain critical insights into service quality, compliance risk, and customer experience — yet most contact centers review only a small sample.

Deming transforms this process with AI-powered call transcription and conversation analytics, analyzing 100% of voice and digital interactions.

The result is automated QA, smarter coaching, and data-driven performance management based on complete interaction intelligence.

call center services Poland

How can you use it?

1
Full interaction transcription
Automatically transcribe all voice conversations and digital text interactions, creating a complete and searchable record of customer communication.
2
AI-powered quality detection
Apply AI models and rule-based engines to identify keywords, topics, emotions, compliance risks, and quality gaps—providing objective, data-driven insights instead of manual sampling.
3
QA and business performance integration
Feed results directly into QA systems (forms, scoring, coaching workflows) and integrate with Axendi Analytix to connect service quality with real business performance metrics.

Powered by AI technology and seamless system integrations

Deming is built on advanced speech and text analysis technologies. It uses Automatic Speech Recognition (ASR) to transcribe voice conversations and leverages LLM- and NLP-based solutions for deep content analysis, enabling extraction of meaning, context, sentiment, and intent from every interaction.

The solution operates within an integrated quality and analytics ecosystem. It connects with Quality Management Systems, Rosetta (text analysis), and Axendi Analytix, ensuring that quality data is directly used in evaluation, reporting, and performance management processes.

The system is designed for flexible integration with existing client environments, including recording and communication systems. This enables fast deployment without disrupting current operational infrastructure.

The challenges Deming solves

1
Limited quality visibility
Replaces QA based on small call samples with analysis of 100% of interactions, giving a complete and objective view of service quality.
2
Lack of insight into real conversations
Provides full transparency into what actually happens in customer interactions—topics discussed, customer emotions, and service gaps.
3
Manual and time-consuming QA processes
Reduces reliance on manual listening and evaluation, automating large parts of the quality monitoring workflow.

What value does Deming deliver?

Complete interaction transparency

Eliminates blind spots by providing full visibility into all customer conversations across channels.

Faster and scalable QA

Transforms quality assurance from manual sampling to continuous, automated monitoring.

Early risk and issue detection

Identifies problems such as incorrect scripts, risky promises, or service gaps before they escalate.

Stronger training and coaching

Provides real conversation examples, key topics, and improvement areas to support targeted coaching and skills development.

Companies that benefit most from Deming

1
Complex contact center operations
Ideal for organizations managing high volumes of voice, chat, and email interactions that require scalable and automated quality monitoring.
2
Quality, compliance, and CX teams
Supports teams responsible for QA, regulatory compliance, and customer experience by providing complete interaction analysis and actionable insights.
3
Regulated industries
Well-suited for financial services, healthcare, and insurance organizations with strict quality, security, and compliance requirements.

Trusted by

Affidea logo with a dark stylized “A” icon followed by the word “affidea” in lowercase grey letters on a light background
Allegro logo with the word “allegro” in bold, lowercase black letters on a transparent background.
L’Oréal logo with the brand name “L’ORÉAL” in bold, black, uppercase letters on a transparent background.
ROSSMANN logo with the word “ROSSMANN” in black capital letters, featuring a circular emblem inside the first “O.”
Volvo logo showing the word “VOLVO” in black.
Blue “T” monogram logo above the word “TRAFIPARK” in black capital letters on a transparent background.
AmeriGas logo in bold black lettering.
BNP Paribas logo with four white stars in a grey square next to the text “BNP PARIBAS.”
Empik logo in bold black lowercase lettering.
Mennica Polska logo with stylized “MW” emblem and Polish text “Mennica Polska – Istnieje od 1766 r.”
Webfleet logo with abstract “W” icon followed by the word “webfleet” in bold black lowercase letters.
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bank BPH
Lite e-commerce partership with Axendi
delio client of axendi

Proven through experience.
Chosen for trust.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service

We have been working with Axendi since 2018 and value their reliability, timeliness, and partnership-oriented approach to project delivery. We especially appreciate the team's creativity and flexibility in handling demanding tasks.

Agnieszka Popko
Managing Director

Axendi is a partner that combines professionalism and operational reliability with a genuine focus on results. The team not only delivers on project objectives, but also proactively recommends solutions that improve processes and increase campaign effectiveness. The collaboration is built on a partnership-based approach, high-quality execution, and tangible business outcomes.

Lite e-Comerce Team

Process

How we work
1

Understanding your needs 

CX challenges mapped. Business goals decoded. 
2

Tailoring CX solutions

Custom-built strategies aligned to your business DNA. 
3

Onboarding & training

Train-the-trainer programs for seamless handoff. 
4

Real-time reporting

Transparency delivered through live performance dashboards. 
5

Continuous monitoring

We track, learn, and optimize on the go. 
6

Quality assurance

Rigorous reviews to ensure every touchpoint meets your standards. 
7

Smart scaling 

People and tech scaled responsibly — with excellence intact.