Deming
Axendi Analytix
Deming
100% interaction transcription & automated QA
AI interaction analytics & automated QA for contact centers
Customer conversations contain critical insights into service quality, compliance risk, and customer experience — yet most contact centers review only a small sample.
Deming transforms this process with AI-powered call transcription and conversation analytics, analyzing 100% of voice and digital interactions.
The result is automated QA, smarter coaching, and data-driven performance management based on complete interaction intelligence.
How can you use it?
Powered by AI technology and seamless system integrations
Deming is built on advanced speech and text analysis technologies. It uses Automatic Speech Recognition (ASR) to transcribe voice conversations and leverages LLM- and NLP-based solutions for deep content analysis, enabling extraction of meaning, context, sentiment, and intent from every interaction.
The solution operates within an integrated quality and analytics ecosystem. It connects with Quality Management Systems, Rosetta (text analysis), and Axendi Analytix, ensuring that quality data is directly used in evaluation, reporting, and performance management processes.
The system is designed for flexible integration with existing client environments, including recording and communication systems. This enables fast deployment without disrupting current operational infrastructure.
The challenges Deming solves
Eliminates blind spots by providing full visibility into all customer conversations across channels.
Transforms quality assurance from manual sampling to continuous, automated monitoring.
Identifies problems such as incorrect scripts, risky promises, or service gaps before they escalate.
Provides real conversation examples, key topics, and improvement areas to support targeted coaching and skills development.