Primebot

Primebot

AI-powered voicebot that supports, not replaces, your contact center team.

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Industry applications

An AI-powered voicebot that seamlessly adapts to the specific needs of each business — whether as an integrated part of the contact center or a standalone customer service solution.
1
E-commerce
Primebot manages repetitive customer inquiries, provides personalized product offers, sends order tracking notifications, and supports return and complaint processes. It also facilitates post-purchase surveys, helping businesses gather valuable customer insights.
2
Healthcare
The solution automates appointment scheduling and confirmations, delivers essential medical information, and guides patients through procedures and preparation steps. Additionally, it collects patient feedback, enabling providers to improve service quality.
3
Insurance & finance
Primebot handles contract details and renewals, tracks payments and sends reminders, supports cross-selling initiatives, assists with basic debt collection, and provides real-time updates on account status.

What you get

Clear outcomes, real impact, and solutions that support smarter, more efficient business performance.
Cost optimization

Achieve significant savings with up to 50% cost reduction while maintaining service quality. Our transparent pricing model ensures you understand all costs upfront, from implementation to scaling. 

Scalability

Scalability Rapidly adapt to changing business needs with flexible implementation. Handle multiple languages, manage seasonal peaks, support ad-hoc campaigns, and extend the system integration. 

Advanced features 

Access comprehensive technological capabilities including seamless system integrations, advanced AI tools, and powerful analytics solutions like Rosetta for in-depth text analysis. 

Case study

Automated appointment confirmation with a 93% call success rate

Faced with missed appointments and workflow disruptions, a healthcare provider implemented a multilingual AI agent Primebot to automate confirmations. The solution led to a 93.14% connection rate, reduced call times to 53 seconds, and significantly increased the number of confirmed appointments.

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Trusted by

Proven through experience.
Chosen for trust.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service

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Estimate your project

FAQ

All you need to know about ai agent voicebot solution
What are the costs associated with creating a bot?

The cost includes 2 components: 

  • Implementation cost: Development work for production deployment, estimated after identifying conversation script, integrations, implementation areas, number of intents, Q&A scope, and data exchange. 
  • Monthly costs: Bot conversation time, access to Primebot panel with statistics, recordings, and transcriptions, plus support and project coordination. 
Do you offer supporting services for Primebot, such as analytics?

Yes, we provide comprehensive data analysis and reporting solutions including: 

  • Data integration: Unified dashboards and improved data quality 
  • Trend analysis: Historical data insights for forecasting 
  • Quality analysis: Consultant performance evaluation 
  • Performance optimization: Detailed reports and comparative analysis 
  • Automation: automated reporting with regular updates 
What other AI agents does Axendi offer to optimize contact center operations? <br />

We develop bespoke solutions based on cutting-edge AI technologies to significantly enhance contact center processes. These innovations empower businesses to deliver world-class customer experiences tailored to their unique project needs.  

  • Spock 
    A proprietary system for analysis, monitoring, and optimization of internal support processes. This tool received international recognition as a winner in the Customer Contact Center Technology Awards 2024.  
  • Edwin
    An AI-powered assistant built using GPT APIs, accessible via Microsoft Teams chat. It answers queries based on custom prompts, searches attached files, and provides responses derived from their content.  
  • Rosetta
    A tool for analyzing and categorizing large volumes of textual data (e.g., surveys, satisfaction studies, NPS). It features built-in text translation and automatically generates summary reports from the analysis.  
  • Bruno
    A scheduling tool designed to manage breaks in contact center teams. It aligns with individual consultant preferences and project-specific requirements, ensuring optimal resource allocation.  
What happens when a voicebot cannot solve customer inquiry?

The voicebot escalates the issue to a human customer service representative, either by transferring to a live agent or providing alternative contact options. The goal is ensuring prompt and effective resolution, even if human intervention is needed. 

How long does it take to implement a voicebot?

Timeline depends on factors such as designated function, task complexity, dialogue intricacy, and system integration requirements. Each bot is customized to meet specific business needs. 

Our process

How we work
1

Understanding your needs 

CX challenges mapped. Business goals decoded.
2

Tailoring CX solutions 

Custom-built strategies aligned to your business DNA. 
3

Onboarding & training 

Train-the-trainer programs for seamless handoff. 
4

Real-time reporting

Transparency delivered through live performance dashboards. 
5

Continuous monitoring 

We track, learn, and optimize on the go. 
6

Quality assurance 

Rigorous reviews to ensure every touchpoint meets your standards. 
7

Smart scaling 

People and tech scaled responsibly — with excellence intact.