Telemarketing

Telemarketing Services

Drive interest and leads with a personal touch.

What we do

Improving sales performance with smarter telemarketing workflows and motivated teams.
1
Outbound sales campaigns
Executing outbound B2B and B2C sales campaigns to promote your products and services — with measurable performance and quality assurance.
2
Lead generation & appointment setting
Identifying decision-makers, qualify leads, and setting up meetings for your sales team — saving time and increasing conversion potential.
3
Product or service promotion
Delivering targeted, voice-based campaigns to raise awareness, support launches, and increase demand.
4
Reactivation of dormant clients
Reconnecting with inactive customers to reignite interest and revive stalled sales opportunities.
5
Database verification & enrichment
Verifying contact details, updating business information, and enriching customer profiles to keep your CRM clean and effective.

What you get

Clear outcomes, real impact, and solutions that support smarter, more efficient business performance
Sales-driven team competencies

Leverage sales-focused teams that deliver real results — from skilled agents to strategic team leads who drive performance and optimize every conversation.

Motivation systems focused on quality sales

Drive high-quality sales through meaningful conversations and smart incentives.

Individual and team-based performance approach

Empower results-driven collaboration with accountability built into every role.

Ongoing trainer support and sales technique development

Grow sales capabilities over time with continuous coaching and real-time support.

Data analytics for performance optimization

Optimize every stage of the sales process with data-driven insights and predictive analytics.

Trusted by

Proven through experience.
Chosen for trust.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service

We have been working with Axendi since 2018 and value their reliability, timeliness, and partnership-oriented approach to project delivery. We especially appreciate the team's creativity and flexibility in handling demanding tasks.

Agnieszka Popko
Managing Director

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FAQ

All you need to know about telemarketing outsourcing services
What sales expertise does your trainers' team have?

Our trainers specialize in both inbound and outbound sales techniques, combining practical experience with proven methodologies. For example, Patrycja Michalska — one of our lead trainers — was recognized at the prestigious Polish National Sales Awards (PNSA), highlighting the high standard of expertise and dedication within our team. 

What AI agents do you use for team support?

We use proprietary solutions developed by Axendi, including tools like Spock and Gutenberg. Spock analyzes internal support requests to identify knowledge gaps and recurring issues, allowing us to continuously improve onboarding and training programs. Gutenberg is a GPT-based assistant that provides agents with instant access to key information from internal databases, helping them respond faster and more accurately. These are just some of the AI tools we apply across various projects to enhance performance and efficiency. 

Process

How we work
1

Understanding your needs 

CX challenges mapped. Business goals decoded. 
2

Tailoring CX solutions 

Custom-built strategies aligned to your business DNA. 
3

Onboarding & training 

Train-the-trainer programs for seamless handoff. 
4

Real-time reporting

Transparency delivered through live performance dashboards. 
5

Continuous monitoring

We track, learn, and optimize on the go. 
6

Quality assurance

Rigorous reviews to ensure every touchpoint meets your standards.
7

Smart scaling 

People and tech scaled responsibly — with excellence intact.