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Infoline

Call Center Services

Offer quick, reliable access to answers and support through infoline.

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Outsource customer support line

Professional call center services today go far beyond answering calls. A well-designed infoline supports customer service, speeds up issue resolution, improves communication, and helps businesses deliver better customer experiences.

At Axendi, we provide infoline support tailored to business needs — from handling inquiries and purchase support to technical assistance and post-sales processes. Our solutions combine experienced teams, proven workflows, and modern technology, helping companies respond faster to customer needs, improve service quality, and scale support flexibly.

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What we do

Quick to launch, ready to support. Fast infoline setup for seamless customer service.
1
Product & service inquiries
Responding to customer questions about features, usage, and availability across all supported channels.
2
Order & delivery status
Providing real-time updates on order progress, shipping details, and estimated delivery times.
3
Complaint & issue resolution
Managing complaints and technical issues by logging, tracking, and resolving them in accordance with service standards.
4
Process guidance
Helping customers complete key actions such as returns, activations, or account setup through step-by-step support.
5
Post-sale support
Assisting customers post-purchase with troubleshooting, guidance, and handling additional service requests.
6
Urgent contact handling
Ensuring immediate, prioritized responses for time-sensitive or critical customer issues.

Download practical tips to improve service performance

Promotional banner for Axendi’s ‘Customer Service Audit Checklist for Smart Leaders,’ showing an e-book titled ‘The Reality Check for Contact Center Leaders’ alongside sample checklist pages, with text offering a practical tool to assess customer service operations and a button reading ‘Download yours now!

What you get

Clear outcomes, real impact, and solutions that support smarter, more efficient business performance.
Access to multilingual talent

Tap into a pool of skilled agents fluent in multiple languages to support your diverse customer base. 

Fast project setup

Launch your infoline in a short time frame, thanks to streamlined onboarding and proven processes. 

Flexible operations

Easily scale up or adapt support to match dynamic business needs, seasonal spikes, or ad hoc initiatives. 

Sector and projects specific training programs

Every agent undergoes our proprietary training tailored to your industry, ensuring knowledgeable and brand-aligned service from day one. 

Case study

Allegro: Elevating CX to the highest standard on the market

Axendi has expanded from single-channel support to a fully integrated, multichannel service for Allegro’s buyers and sellers. Across five communication channels—email, chat, callback, helpline, and Messenger—in Polish, Ukrainian, and Czech, our 450+ agents provide scalable, high-quality assistance. From onboarding and technical support to dispute resolution and platform navigation, we ensure seamless customer interactions as Allegro continues to grow.

Read more
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Brand-aligned call center services tailored to your brand standards

Effective call center services go far beyond efficient customer support. They also play a key role in delivering a customer experience that reflects your brand’s tone, values, and service standards.

At Axendi, we deliver call center services as a real extension of your business — tailored to your tone of voice, communication standards, and customer expectations.

Our teams operate as a natural extension of your brand. Through close collaboration, tailored training, and continuous knowledge sharing, we ensure service that is consistent, informed, and aligned with your brand values.

We support this approach with technology that helps maintain high service quality at scale. Our solutions include:

  • AI tools that help consultants access knowledge and respond faster,
  • voicebots and automation to handle simple requests and reduce pressure on teams,
  • quality monitoring and conversation analytics,
  • real-time reporting to support process optimization.

By combining people, processes, and technology, we help businesses deliver customer support line that strengthen customer experience and support long-term business goals.

Trusted by

Affidea logo with a dark stylized “A” icon followed by the word “affidea” in lowercase grey letters on a light background
Allegro logo with the word “allegro” in bold, lowercase black letters on a transparent background.
L’Oréal logo with the brand name “L’ORÉAL” in bold, black, uppercase letters on a transparent background.
ROSSMANN logo with the word “ROSSMANN” in black capital letters, featuring a circular emblem inside the first “O.”
Volvo logo showing the word “VOLVO” in black.
Blue “T” monogram logo above the word “TRAFIPARK” in black capital letters on a transparent background.
AmeriGas logo in bold black lettering.
BNP Paribas logo with four white stars in a grey square next to the text “BNP PARIBAS.”
Empik logo in bold black lowercase lettering.
Mennica Polska logo with stylized “MW” emblem and Polish text “Mennica Polska – Istnieje od 1766 r.”
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Proven through experience.
Chosen for trust.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service

We have been working with Axendi since 2018 and value their reliability, timeliness, and partnership-oriented approach to project delivery. We especially appreciate the team's creativity and flexibility in handling demanding tasks.

Agnieszka Popko
Managing Director

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FAQ

All you need to know about infoline outsourcing services
What kind of IT support do you provide for call center operations?

We offer comprehensive IT support tailored to both internal needs and client projects. Our in-house team ensures high competence with full role substitutability, minimizing risk and downtime. Services include administration and configuration of call center systems, as well as complete support for telecommunications and infrastructure solutions — whether you‘re using existing platforms or scaling up. 

Do you offer IT solutions development and system integration?

Yes, we provide end-to-end IT solutions development and integration services. This includes creating customized data exchange interfaces, such as web service integrations, automations using PowerShell scripting, and interactions with external APIs. We also implement new applications and IT systems within local networks, using either commercially available tools or client-provided solutions — always tailored to your specific business needs. 

How do you handle data protection and information security?

We ensure full compliance with applicable data protection regulations, including GDPR, and implement dedicated processes for secure personal data handling within the organization. Our services include the development of IT procedures related to environment management, data exchange, and security; preparation of training materials and educational sessions for employees; and comprehensive support in both procedural and operational aspects of data protection. We also offer Data Protection Officer (DPO) services as part of our portfolio. 

How do you ensure agents have the soft skills required to deliver high-quality customer care?

We offer personalized soft skills training designed to develop practical competencies that improve performance, elevate service quality, and support employee wellbeing. Our training areas include: 

  • Management & leadership (team management, influencing, decision-making, managing remote and multigenerational teams, and more) 
  • Sales (needs analysis, offer creation, objection handling, closing techniques, customer conversations, cross-selling, upselling, and more) 
  • Soft skills development (communication, customer service, handling demanding clients, time management, and more) 
  • Wellbeing & mental health (burnout prevention, business coaching, time management, neurodiversity awareness, and more) 

Process

How we work
1

Understanding your needs

CX challenges mapped. Business goals decoded. 
2

Tailoring CX solutions

Custom-built strategies aligned to your business DNA. 
3

Onboarding & training 

Train-the-trainer programs for seamless handoff. 
4

Real-time reporting

Transparenz durch Live-Performance-Dashboards.
5

Continuous monitoring

We track, learn, and optimize on the go.
6

Quality assurance

Rigorous reviews to ensure every touchpoint meets your standards.
7

Smart scaling

People and tech scaled responsibly — with excellence intact.