Infoline
Infoline for Customer Support
Offer quick, reliable access to answers and support.
What we do
Tap into a pool of skilled agents fluent in multiple languages to support your diverse customer base.
Launch your infoline in a short time frame, thanks to streamlined onboarding and proven processes.
Easily scale up or adapt support to match dynamic business needs, seasonal spikes, or ad hoc initiatives.
Every agent undergoes our proprietary training tailored to your industry, ensuring knowledgeable and brand-aligned service from day one.
Case study
Allegro: Elevating CX to the highest standard on the market
Axendi has expanded from single-channel support to a fully integrated, multichannel service for Allegro’s buyers and sellers. Across five communication channels—email, chat, callback, helpline, and Messenger—in Polish, Ukrainian, and Czech, our 450+ agents provide scalable, high-quality assistance. From onboarding and technical support to dispute resolution and platform navigation, we ensure seamless customer interactions as Allegro continues to grow.
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We offer comprehensive IT support tailored to both internal needs and client projects. Our in-house team ensures high competence with full role substitutability, minimizing risk and downtime. Services include administration and configuration of call center systems, as well as complete support for telecommunications and infrastructure solutions — whether you‘re using existing platforms or scaling up.
Yes, we provide end-to-end IT solutions development and integration services. This includes creating customized data exchange interfaces, such as web service integrations, automations using PowerShell scripting, and interactions with external APIs. We also implement new applications and IT systems within local networks, using either commercially available tools or client-provided solutions — always tailored to your specific business needs.
We ensure full compliance with applicable data protection regulations, including GDPR, and implement dedicated processes for secure personal data handling within the organization. Our services include the development of IT procedures related to environment management, data exchange, and security; preparation of training materials and educational sessions for employees; and comprehensive support in both procedural and operational aspects of data protection. We also offer Data Protection Officer (DPO) services as part of our portfolio.
We offer personalized soft skills training designed to develop practical competencies that improve performance, elevate service quality, and support employee wellbeing. Our training areas include:
- Management & leadership (team management, influencing, decision-making, managing remote and multigenerational teams, and more)
- Sales (needs analysis, offer creation, objection handling, closing techniques, customer conversations, cross-selling, upselling, and more)
- Soft skills development (communication, customer service, handling demanding clients, time management, and more)
- Wellbeing & mental health (burnout prevention, business coaching, time management, neurodiversity awareness, and more)