Inbound sales

Inbound Sales Services

Convert conversations into revenue with empathetic, well-trained agents.

What we do

Attract. Connect. Win.
1
Multichannel inquiry handling
Managng inbound sales contacts across phone, chat, email, and web forms — ensuring every lead is responded to quickly and professionally.
2
Lead qualification
Assessing incoming leads based on your predefined criteria, segment them, and prioritize follow-up to focus efforts where they matter most.
3
Customer-centric pitching
Matching your offering to customer needs, presenting value in a way that drives interest and moves conversations forward.
4
Upselling & cross-selling
Identifying opportunities to increase order value through relevant product recommendations.
5
Real-time reporting & analytics
Providing transparent access to performance data, including lead conversion, sales KPIs, and interaction insights.
6
CRM integration & updates
Working directly within your CRM system — updating records, managing lead status, and aligning with your internal sales funnel.

What you get

Clear outcomes, real impact, and solutions that support smarter, more efficient business performance.
Sales-driven team competencies

You get a team built for sales—from front-line agents to project leaders. Every team member is selected for their sales mindset, experience, and skill set. Your campaigns benefit from analytical leadership, proven sales expertise, and well-shaped conversation strategies that drive real results.

Motivation systems focused on quality sales

You benefit from sales teams motivated by smart incentive models that reward both performance and the quality of each sale. Instead of chasing volume, we focus on meaningful customer interactions—ensuring every conversation delivers relevant, valuable outcomes while upholding the highest service standards.. 

Individual and team-based performance approach

Your sales campaigns are powered by a culture that values both personal responsibility and team-driven success. Our multidimensional motivation systems foster individual effectiveness while reinforcing shared goals—creating a high-performance environment where collaboration and accountability go hand in hand.

Ongoing trainer support and sales technique development

Your sales teams are supported by experienced trainers who provide ongoing coaching in proven techniques, communication strategies, and objection handling. This continuous guidance ensures steady skill development, adaptability, and long-term performance improvement.

Data analytics for performance optimization

You gain deeper visibility into performance through data analysis across both your systems and ours. We track key KPIs, uncover training needs, and drive continuous improvement. By leveraging historical data and customer behavior patterns, we help you anticipate reactions, fine-tune sales strategies, and optimize results at every stage.

Case study

Allegro: Elevating CX to the highest standard on the market

Axendi has expanded from single-channel support to a fully integrated, multichannel service for Allegro’s buyers and sellers. Across five communication channels—email, chat, callback, helpline, and Messenger—in Polish, Ukrainian, and Czech, our 450+ agents provide scalable, high-quality assistance. From onboarding and technical support to dispute resolution and platform navigation, we ensure seamless customer interactions as Allegro continues to grow..

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Trusted by

Proven through experience.
Chosen for trust.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service

We have been working with Axendi since 2018 and value their reliability, timeliness, and partnership-oriented approach to project delivery. We especially appreciate the team's creativity and flexibility in handling demanding tasks.

Agnieszka Popko
Managing Director

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FAQ

All you need to know about inbound sales outsourcing services
What sales expertise does your trainers' team have?

Our trainers specialize in both inbound and outbound sales techniques, combining practical experience with proven methodologies. For example, Patrycja Michalska — one of our lead trainers — was recognized at the prestigious Polish National Sales Awards (PNSA), highlighting the high standard of expertise and dedication within our team. 

What AI agents do you use for team support?

We use proprietary solutions developed by Axendi, including tools like Spock and Gutenberg. Spock analyzes internal support requests to identify knowledge gaps and recurring issues, allowing us to continuously improve onboarding and training programs. Gutenberg is a GPT-based assistant that provides agents with instant access to key information from internal databases, helping them respond faster and more accurately. These are just some of the AI tools we apply across various projects to enhance performance and efficiency. 

Our process

How we work
1

Understanding your needs

CX challenges mapped. Business goals decoded. 
2

Tailoring CX solutions

Custom-built strategies aligned to your business DNA.
3

Onboarding & training 

Train-the-trainer programs for seamless handoff.
4

Real-time reporting

Transparency delivered through live performance dashboards.
5

Continuous monitoring

We track, learn, and optimize on the go.
6

Quality assurance

Rigorous reviews to ensure every touchpoint meets your standards.
7

Smart scaling

People and tech scaled responsibly — with excellence intact.