Helpdesk

Helpdesk Services

Helpdesk outsourcing services with multilingual support, digital channel adoption, and compliance-ready customer assistance.

Get a quote

What we do

Customer helpdesk services from troubleshooting to digital adoption support
1
Technical issue resolution
Identifying and resolving technical problems to restore system functionality and minimize downtime.
2
Tools and systems guidance
Providing clear instructions and assistance for using internal tools, platforms, and systems.
3
Access and account support
Managing user access, credentials, and account-related requests securely and efficiently.
4
Onboarding assistance
Helping clients transition to digital channels, apps, and self-service tools.
5
Digital helpdesk for apps
Suppying guidance and troubleshooting support for mobile and web applications to improve usability and digital adoption.
6
Compliance-ready helpdesk
supporting regulated industries with secure, traceable, and compliant customer interactions.

What you get

Clear outcomes, real impact, and solutions that support smarter, more efficient business performance.
Access to multilingual, IT-savvy agents

You gain clear and effective support for internal users and global customers—delivered by teams that combine technical expertise with strong language capabilities.

Fast implementation with minimal lead time

Get your helpdesk up and running fast—minimizing disruption, reducing internal workload, and accelerating value delivery.

Scalable support adapted to your business

Whether you need consistent daily support or flexible coverage during peak periods, your helpdesk scales seamlessly with your operational needs.

Custom training based on your systems and workflows

Agents trained on your tools and procedures integrate smoothly with your team—delivering aligned, effective support from day one.

Case study

Allegro: Elevating CX to the highest standard on the market

Axendi has expanded from single-channel support to a fully integrated, multichannel service for Allegro’s buyers and sellers. Across five communication channels—email, chat, callback, helpline, and Messenger—in Polish, Ukrainian, and Czech, our 450+ agents provide scalable, high-quality assistance. From onboarding and technical support to dispute resolution and platform navigation, we ensure seamless customer interactions as Allegro continues to grow.

Read more

Flexible approach and partnership

There’s no one-size-fits-all in customer service and BPO. Our cooperation models for helpdesk services are designed to be scalable, adaptable, and tailored — so you get exactly the level of support you need, when you need it.

usługi

Choose your cooperation model

1
End-to-end support
Covering the full scope of operations, managing processes, staffing, technology, and training with full responsibility for service delivery.
2
Partial outsourcing
Managing only portion of helpdesk activities such as level 1 support.
3
Co-sourcing
Working with the client's internal team through the same systems, workflow, and knowledge exchange.
4
On-demand service
Supporting during fluctuating workloads especially during peak season, new product release, or marketing campaigns.
5
Dedicated team
Providing dedicated teams of technical specialists working exclusively on a project and filling specialized skill gaps in the client’s team.
6
Shared agents
Levereging agents who also work on other projects and respond on a first-available basis, suitable for standardized or low-volume support.

Trusted by

Proven through experience.
Chosen for trust.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service

We have been working with Axendi since 2018 and value their reliability, timeliness, and partnership-oriented approach to project delivery. We especially appreciate the team's creativity and flexibility in handling demanding tasks.

Agnieszka Popko
Managing Director

Get a personalized service proposal

Estimate your project

FAQ

All you need to know about helpdesk outsourcing services
What kind of IT support do you provide for contact center operations?

We offer comprehensive IT support tailored to both internal needs and client projects. Our in-house team ensures high competence with full role substitutability, minimizing risk and downtime. Services include administration and configuration of contact center systems, as well as full support for telecommunications and infrastructure — whether you’re using existing platforms or scaling up. 

Do you offer IT solutions development and system integration?

Yes. We deliver end-to-end IT solutions development and integration — from custom data exchange interfaces (web services, API integrations, PowerShell automations) to the implementation of new systems or applications within local networks, using either commercial tools or client-provided solutions.

Can I scale the project? Do you have the sources for that?

Yes, you can scale the project with us. We have the necessary resources and capabilities to accommodate your scaling needs. Here’s how:

  • Recruitment: We handle the recruitment process to onboard additional support agents as needed. Our recruitment team identifies qualified candidates, conducts interviews, and selects the best fit for the project.
  • Training: We provide comprehensive training programs to onboard new agents quickly and efficiently. Our training sessions cover product knowledge, communication skills, customer service best practices, and any specific requirements for your project.
  • Team management: Our experienced team managers oversee the day-to-day operations of the support team, ensuring productivity, performance, and adherence to service level agreements (SLAs). They provide guidance, support, and feedback to agents to maintain high standards of service delivery.
  • Technology solutions: We leverage advanced technology solutions to support project scalability. This includes scalable cloud-based infrastructure, robust communication platforms, ticketing systems, and AI-driven automation tools to streamline operations and handle increased workload effectively.

Our process

How we do it
1

Understanding your needs

CX challenges mapped. Business goals decoded.
2

Tailoring CX solutions

Custom-built strategies aligned to your business DNA.
3

Onboarding & training

Train-the-trainer programs for seamless handoff. 
4

Real-time reporting 

Transparency delivered through live performance dashboards.
5

Continuous monitoring

We track, learn, and optimize on the go.
6

Quality assurance

Rigorous reviews to ensure every touchpoint meets your standards.
7

Smart scaling

People and tech scaled responsibly — with excellence intact.