Debt collection

Small title

Debt Collection Services

Recover with professionalism and respect.

What we do

Focused on resolution, guided by compliance.
1
Early-stage contact
Polite and timely reminders via phone, SMS, or email to encourage on-time payments and prevent escalation.
2
Late-stage debt recovery
Structured outreach to recover overdue payments — with a focus on negotiation, resolution, and minimizing reputational risk.
3
Debtor profiling and segmentation
Analysis of response behavior, payment history, and contact effectiveness to adapt communication style and timing for better results.
4
Contact data verification and updates
Verification and enrichment of debtor contact data to improve reach and maintain up-to-date records throughout the recovery process.
5
Reporting and compliance tracking
Transparent reporting on recovery rates, contact attempts, and case statuses — all within a GDPR-compliant framework.

What you get

Clear outcomes, real impact, and solutions that support smarter, more efficient business performance.
Dedicated and consistent collection teams

Ensure consistency, compliance, and high performance with dedicated teams focused exclusively on your project — no rotation, no distractions.

Targeted training and continuous quality control

Implement confident collections, compliant results — with teams trained to match your tone, goals, and regulations.

Access to proprietary analytical tools

Increase recovery efficiency with smart tools that segment debtors, predict behavior, and optimize outreach.

Flexible operational models

Leverage adaptable collection solutions — from multilingual teams to automation, tailored to your goals, risk policies, and budget.

Trusted by

Proven through experience.
Chosen for trust.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service

We have been working with Axendi since 2018 and value their reliability, timeliness, and partnership-oriented approach to project delivery. We especially appreciate the team's creativity and flexibility in handling demanding tasks.

Agnieszka Popko
Managing Director

Get a personalized service proposal.

Our process

How we work
1

Understanding your needs 

CX challenges mapped. Business goals decoded. 
2

Tailoring CX solutions

Custom-built strategies aligned to your business DNA. 
3

Onboarding & training

Train-the-trainer programs for seamless handoff. 
4

Real-time reporting 

Transparency delivered through live performance dashboards.
5

Continuous monitoring

We track, learn, and optimize on the go. 
6

Quality assurance 

Rigorous reviews to ensure every touchpoint meets your standards.
7

Smart scaling

People and tech scaled responsibly — with excellence intact.