Contact center operations
E-commerce
Technologies
Customer survey
Customer Survey Services
Learn what your customers really think, in real time.
What we do
From custom project design to consistent execution, we deliver reliable data through expert teams and smart tools.
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Pre-design surveys
Ensuring consistent, accurate, and reliable data collection through surveys conducted in line with your defined standards.
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Custom-made surveys
Designing tailored survey projects — selecting the right methodology, tools, and execution approach to meet your business goals.
Stable survey teams
Elevate the quality and reliability of your research with dedicated interviewers assigned long term to your project. Standardized training and a unified communication style ensure consistent survey delivery—making your results more reliable, comparable, and aligned with research best practices.
Specialized training and quality monitoring
You benefit from interviewers trained specifically for your project, with a strong focus on neutrality, objectivity, and the right communication tone. We don’t rotate teams between sales and research campaigns—ensuring the right methods and mindset for each context. Continuous monitoring guarantees that every survey is conducted in line with established standards and research best practices.
Access to proprietary analytical tools
You gain access to advanced tools like Rosetta, which automatically analyzes and categorizes open-ended responses—either in real time or after the survey—so you can make faster, insight-driven decisions. It supports multiple languages, allowing you to process responses in one language (e.g., Czech) and generate summaries in another, making it perfect for multilingual research projects.
Flexible delivery methods
You can leverage customer survey services delivered by experienced, multilingual teams, as well as automated voicebot solutions—depending on your project goals, target audience, and budget. Whether you need in-depth insights from live interviews or efficient, large-scale data collection through automation, we tailor the approach to fit your needs.
Case study
50% cost reduction with automated customer survey solution
Faced with rising survey costs, limited reach, and delayed access to patient feedback, a medical company needed a smarter way to measure satisfaction and address issues in real time. By implementing a voicebot to automate patient opinion surveys, the organization unlocked faster data collection, full scalability, and over 50% cost savings. The result? Improved decision-making and a 5% increase in customer satisfaction—without adding operational strain.
Proven through experience.
Chosen for trust.
Get a personalized service proposal.
Can I scale the project? Do you have the sources for that?
Yes, you can scale the project with us. We have the necessary resources and capabilities to accommodate your scaling needs. Here’s how:
Recruitment: We handle the recruitment process to onboard additional support agents as needed. Our recruitment team identifies qualified candidates, conducts interviews, and selects the best fit for the project.
Training: We provide comprehensive training programs to onboard new agents quickly and efficiently. Our training sessions cover product knowledge, communication skills, customer service best practices, and any specific requirements for your project.
Team management: Our experienced team managers oversee the day-to-day operations of the support team, ensuring productivity, performance, and adherence to service level agreements (SLAs). They provide guidance, support, and feedback to agents to maintain high standards of service delivery.
Technology solutions: We leverage advanced technology solutions to support project scalability. This includes scalable cloud-based infrastructure, robust communication platforms, ticketing systems, and AI-driven automation tools to streamline operations and handle increased workload effectively.
How does Axendi ensure transparency and quality control in research projects?
Working with Axendi means full transparency and oversight at every stage of the research process. Clients have real-time access to results, enabling ongoing analysis and quick decision-making. We continuously monitor key performance indicators to maintain high quality standards, and our consultants receive regular training to stay up to date with best practices in customer survey.
Do you conduct customer surveys for both B2B and B2C segments?
Yes. We have the capabilities to carry out customer surveys in both B2B and B2C environments. Our approach is tailored to the specific characteristics of each target group, ensuring relevant methodologies, accurate insights, and actionable results. This allows our clients to better understand the needs and expectations of both business partners and individual consumers.
What are the benefits of conducting customer surveys with a voicebot like Primebot?
Using a voicebot such as Primebot to conduct customer surveys offers several key advantages:
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Lower operational costs – Automation reduces the need for hiring and training survey agents, resulting in significant financial savings.
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Faster data collection – Primebot can conduct multiple surveys simultaneously, shortening project timelines and providing near-instant access to results.
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24/7 availability – Surveys can be conducted outside regular business hours, increasing reach and convenience for respondents.
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Standardized responses – Every respondent hears the same questions delivered in the same way, eliminating human error and ensuring consistent, high-quality data.
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Flexibility – Survey scripts can be quickly updated to reflect changes in research goals or customer feedback, enabling agile and responsive data collection.
