AML & KYC

AML & KYC Services

Stay compliant with customer verification services you can trust.

Estimate your project

KYC

What we do

1
Alert generation for individual customers
Systematic monitoring and creation of verification alerts based on defined triggers and regulatory requirements.
2
Customer contact for verification purposes
Proactive outreach to customers for data verification and documentation updates.
3
Alert processing
Comprehensive review and verification of alerts following established compliance procedures.
4
Escalation of open alerts
Systematic follow-up procedures for unresolved cases requiring additional verification steps.
5
Inbound support services
Professional handling of incoming customer calls regarding verification processes and requirements.
6
Verification callback handling
Dedicated support for customers returning calls about their verification status and requirements.

AML

Full-spectrum compliance support — from real-time transaction monitoring and sanctions screening to risk profiling, enhanced due diligence, and regulatory reporting assistance. 

What we do

1
Transaction monitoring
Real-time and batch analysis of customer transactions to detect suspicious or unusual activity.
2
Sanctions and watchlist screening
Automated checks against global sanctions lists and PEP databases to ensure regulatory compliance.
3
Suspicious activity reporting (SARs)
Preparation and submission of reports on flagged behavior to relevant authorities.
4
Risk scoring and customer profiling
Dynamic assessment of customer risk based on behavior, transaction history, and external factors.
5
Enhanced due diligence (EDD)
In-depth verification processes for high-risk clients or activities requiring additional scrutiny.
6
Audit and regulatory reporting support
Support in compiling documentation for internal audits and compliance inspections.

What you get

Clear outcomes, real impact, and solutions that support smarter, more efficient business performance.
Team expertise & scale

Handle complex verification tasks with a high-capacity team and proven domain expertise.

Professional training standards

Ensure high-quality verification with training tailored to regulations and your institution’s needs.

Anti-fraud know-how

Protect your operations with anti-fraud strategies built on years of proven experience.

Operational excellence

Accelerate verification with proven procedures and dedicated teams that deliver fast, reliable results.

Trusted by

Proven through experience.
Chosen for trust.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service

We have been working with Axendi since 2018 and value their reliability, timeliness, and partnership-oriented approach to project delivery. We especially appreciate the team's creativity and flexibility in handling demanding tasks.

Agnieszka Popko
Managing Director

Get a personalized service proposal.

Estimate your project

Process

How we work
1

Understanding your needs 

CX challenges mapped. Business goals decoded. 
2

Tailoring CX solutions

Custom-built strategies aligned to your business DNA. 
3

Onboarding & training 

Train-the-trainer programs for seamless handoff. 
4

Real-time reporting 

Transparency delivered through live performance dashboards. 
5

Continuous monitoring 

We track, learn, and optimize on the go. 
6

Quality assurance 

Rigorous reviews to ensure every touchpoint meets your standards. 
7

Smart scaling 


People and tech scaled responsibly — with excellence intact.