BPO
Banking & finance
Compliance
BPO
BPO Services
Outsource operational support services that streamline back-office processes, boost efficiency, and power value-driven customer experiences.
The right business process outsourcing partner
You can reduce the time and resources spent on routine operations through BPO externalization, gaining scalable support designed to adapt to seasonal peaks, maintain performance during high-demand periods, and operate seamlessly across multiple markets. Our multilingual capabilities, industry-specific expertise, and proven workflows ensure that every process, from data processing and document management to claims handling and transaction support, is delivered efficiently and in full compliance with relevant regulations.
With over 16 years of industry experience, our specialized teams bring the operational know-how, quality controls, and compliance standards needed to manage outsourced processes with precision, consistency, and measurable results. Whether you require back-office, middle-office, or specialized process support, we ensure your operations run smoothly, securely, and to the highest standards.
What we do
Behind-the-scenes support that drives front-line excellence
1
Document Processing
Efficient services that handle, verify, and digitize business documents to ensure accuracy, maintain compliance, and accelerate workflows. Designed to reduce manual errors, enhance data security, and improve operational efficiency across industries.
2
Product Information
Management and updating of product data across multiple systems and sales channels to ensure consistency, accuracy, and seamless integration. Supports better product visibility, reliable information for buyers, and an improved overall customer experience.
3
Data collection
Systematic gathering and structuring of data from multiple sources to ensure accuracy, improve reporting, and provide a reliable foundation for business intelligence and strategic decision-making.
4
Complaints processing
Timely and accurate processing of customer complaints with complete documentation, defined escalation procedures, and resolution tracking to ensure compliance, service quality, and customer satisfaction.
5
AML & KYC
Secure and compliant verification of customer identity and financial activity through AML and KYC procedures, ensuring regulatory adherence, supporting risk management, and maintaining operational integrity.
6
Comments & feedback moderation
Monitoring and moderation of customer comments and feedback across multiple platforms to ensure brand consistency, maintain appropriate tone, and extract actionable insights for service improvement.
7
Content moderation
Reviewing and moderating user-generated content to ensure compliance with platform standards, legal requirements, and brand guidelines while maintaining a safe and trustworthy online environment.
Faster execution with proven expertise
With over 16 years of experience in business process outsourcing, our specialized teams know how to get operations up and running quickly and effectively. We apply industry-specific knowledge, tried-and-tested workflows, and advanced tools from the very start of each project. This means shorter onboarding times, faster execution of back-office and middle-office processes, and a quicker return on your outsourcing investment.
Operational efficiency
Our BPO solutions are designed to optimize every stage of your operations. By mapping and streamlining workflows, removing redundancies, and integrating automation where it delivers the most value, we help you achieve smoother day-to-day performance. The result is improved productivity, reduced errors, and more time for your internal teams to focus on strategic priorities.
Cost control through process optimization
Outsourcing operational tasks to a skilled BPO partner allows you to manage budgets more effectively. We refine processes, allocate resources efficiently, and ensure the right people and tools are in place for every task. This targeted approach reduces waste, improves task turnaround, and enables significant cost savings while maintaining or improving output quality.
Consistent quality and compliance
We maintain strict quality control measures and follow robust compliance standards, including data security protocols and industry regulations such as GDPR. Every outsourced process, from data entry to transaction handling, is monitored, documented, and reviewed regularly. This ensures your operations consistently meet the highest standards for accuracy, reliability, and regulatory compliance across all markets you serve.
Case study
Large-scale management of complex CX operations for Allegro
Axendi expanded from single-channel support to a fully integrated, multichannel service for Allegro’s buyers and sellers. Across five communication channels—email, chat, callback, helpline, and Messenger—in Polish, Ukrainian, and Czech, our 450+ agents provide scalable, high-quality assistance. From onboarding and technical support to dispute resolution and platform navigation, we ensure seamless customer interactions as Allegro continues to grow.
Proven through experience.
Chosen for trust.
Get a personalized service proposal.
What is BPO?
BPO (Business Process Outsourcing) is a service closely related to back office outsourcing, involving the delegation of entire business processes to an external provider. BPO can include managing complete areas of operations, such as back office or customer service. While outsourcing can be short-term or project-based, BPO typically involves a long-term partnership with the client. Like outsourcing, the goals of BPO are not only to reduce costs but also to optimize the efficiency of business processes.
What is back office outsourcing?
Back office outsourcing is the practice of contracting out administrative tasks and processes that are not directly related to a company’s core business activities to an external service provider. These tasks encompass a wide range of services, such as customer service, document management, email handling, data analysis, and many others.
Outsourcing these functions allows companies to focus on their core competencies and strategic goals, while an external partner manages the daily, routine tasks. This approach helps businesses reduce operational costs, increase efficiency, and gain access to advanced technologies and specialized expertise, ultimately leading to higher quality services and improved customer satisfaction.
How does Axendi ensure high-quality service in BPO and back office?
Our team consists of experienced professionals who are continuously seeking solutions to ensure the highest quality and optimization of back-office processes, ensuring service efficiency and ultimately enhancing the customer experience in every interaction with the business. At Axendi, we have a dedicated team of analysts and an R&D (Research and Development) department responsible for developing tools that optimize processes, automate their execution, and effectively monitor the accuracy and speed of back-office operations.
The NewTech team, which includes our analytics experts, are leaders in their field, as evidenced by awards and recognitions in prestigious competitions such as the Polish Contact Center Awards and CUSTOMER Contact Center Technology Award.
Additionally, we offer flexibility in adjusting the size of the team and resources to meet changing demands as the business grows or as demand fluctuates. Our operational model ensures continuity of services and maintains high service quality, regardless of the scale of changes.
What technological support can be expected in the outsourcing of back office activities and BPO services?
In the outsourcing of back office activities at Axendi, you can count on advanced technological support. We develop and implement our own tools for process automation, including RPA (Robotic Process Automation) and various microservices utilizing artificial intelligence. We also have the know-how and experience in integrating different market-available tools that support automation. These innovative solutions enable efficient and quick task execution in back office and BPO areas, increasing effectiveness, speed, and relieving the workload of consultants.
For example, we use our analytical tool, Spock, which supports monitoring consultants’ work and optimizing operational processes. Boromir allows us to continuously analyze team performance, identify areas needing improvement, and implement appropriate enhancements.
Modern technologies enable us to deliver services at the highest level, tailored to the individual needs of each company.
Get in touch
Looking for a customized solution or RFP proposal?
Our expert will contact you within 24 hours to discuss your needs.