Technology Consulting

Technology Consulting

Choose and implement the best-fit tech—independent of vendors, always aligned with your needs.

What we do

Integrating and optimizing the right tech stack to support contact center operations
1
System assessment & optimization
Evaluating existing tools and platforms to identify inefficiencies and areas for improvement.
2
Technology selection
Recommending the best-fit systems (e.g., CCaaS, CRM, WFM) based on business needs and scale.
3
Automation & AI strategy
Identifying use cases and planning the implementation of voicebots, chatbots, and agent-assist tools.
4
Data & reporting architecture
Structuring reporting tools and KPIs to enable real-time insights and better decision-making.

What you get

Clear outcomes, real impact, and solutions that support smarter, more efficient business performance.
Smarter technology decisions

Avoid costly missteps by choosing tools that align with your business needs, scale, and goals. 

Improved efficiency and automation

Identify opportunities to streamline operations and reduce manual tasks with AI and automation. 

Stronger system integration

Ensure seamless data flow and functionality across platforms like CRM, ERP, and contact center software. 

Future-ready operations

Build a technology roadmap that supports scalability, innovation, and long-term CX improvement. 

Trusted by

Proven through experience.
Chosen for trust.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service

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FAQ

All you need to know about technology consulting outsourcing services
When should a company consider technology consulting for its contact center?

Technology consulting is valuable when launching a new contact center, scaling operations, implementing automation, replacing outdated systems, or improving efficiency. It’s also helpful when your current tech stack no longer meets business or customer needs. 

Do you only provide recommendations, or also support implementation?

Advisory is one of our three core areas of expertise, alongside technology and delivery. That means we not only provide strategic guidance but also design and implement tailor-made contact center solutions that are aligned with your business needs, operational scale, and available resources. We support the full process, from choosing the right systems to integrating and delivering them effectively. 

What technological infrastructure does Axendi have?

Axendi solutions 

  

AWe develop AI agents that automate contact center operations and support agents in delivering efficient, high-quality service. Our proprietary voicebot, Primebot, handles both inbound and outbound communication and also functions as a chatbot, making it ideal for omnichannel customer service. We also offer advanced tools like Spock, designed to analyze performance and provide real-time insights that help optimize agent workflows and decision-making. 

 Our technological solutions are designed to enhance customer service efficiency and ensure top-quality performance. 

  

Contact center systems and solutions 

  

The core technology used by Axendi in daily operations consists of contact center systems and solutions, enabling the management of business campaigns based on dedicated specifications and business objectives. 

Currently, Axendi handles business projects using omnichannel contact center systems. These systems allow for managing multiple customer interactions through a unified platform, catering to the unique needs and nature of each project. Beyond voice communication, these systems support text-based interactions (email, chat, SMS, social media), with all data being recorded in a CRM module. 

These systems offer fully customizable configurations for each project, ensuring data access segregation and campaign management. As integrated platforms, they provide automated call-handling modules (IVR, voice campaigns, SMS) with dedicated interaction routing (ACD) and support for both inbound and outbound campaigns using conversation scripts. They also enable data recording for each voice interaction. 

All customer interactions are logged and can be later searched, tagged, and reported. Accessible through a web-based application platform, these systems offer continuous monitoring of campaigns, consultant performance, recorded interactions, and the generation of static reports. 

Currently, projects are managed using systems such as Daktela, Conpeek, Thulium, and Interactive Intelligence. 

The dedicated IT team manages the administration, configuration, and technical environments of these contact center systems, leveraging years of experience to provide high-level expertise in selecting, configuring, and personalizing contact center solutions to meet client needs. 

In addition, Axendi’s technical support teams offer comprehensive assistance in integrating client systems with recommended contact center solutions using available APIs. 

Process

How we work
1

Understanding your needs

CX challenges mapped. Business goals decoded. 
2

Tailoring CX solutions 

Custom-built strategies aligned to your business DNA. 
3

Onboarding & training 

Train-the-trainer programs for seamless handoff. 
4

Real-time reporting 

Transparency delivered through live performance dashboards.
5

Continuous monitoring 


We track, learn, and optimize on the go. 
6

Quality assurance 

Rigorous reviews to ensure every touchpoint meets your standards.
7

Smart scaling 

People and tech scaled responsibly — with excellence intact. 

Get in touch

Looking for a customized solution or RFP proposal?
Our expert will contact you within 24 hours to discuss your needs.

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