

Technology Consulting
Technology Consulting
Choose and implement the best-fit tech—independent of vendors, always aligned with your needs.

What we do
Avoid costly missteps by choosing tools that align with your business needs, scale, and goals.
Identify opportunities to streamline operations and reduce manual tasks with AI and automation.
Ensure seamless data flow and functionality across platforms like CRM, ERP, and contact center software.
Build a technology roadmap that supports scalability, innovation, and long-term CX improvement.
Get a personalized service proposal.
Technology consulting is valuable when launching a new contact center, scaling operations, implementing automation, replacing outdated systems, or improving efficiency. It’s also helpful when your current tech stack no longer meets business or customer needs.
Advisory is one of our three core areas of expertise, alongside technology and delivery. That means we not only provide strategic guidance but also design and implement tailor-made contact center solutions that are aligned with your business needs, operational scale, and available resources. We support the full process, from choosing the right systems to integrating and delivering them effectively.
Axendi solutions
AWe develop AI agents that automate contact center operations and support agents in delivering efficient, high-quality service. Our proprietary voicebot, Primebot, handles both inbound and outbound communication and also functions as a chatbot, making it ideal for omnichannel customer service. We also offer advanced tools like Spock, designed to analyze performance and provide real-time insights that help optimize agent workflows and decision-making.
Our technological solutions are designed to enhance customer service efficiency and ensure top-quality performance.
Contact center systems and solutions
The core technology used by Axendi in daily operations consists of contact center systems and solutions, enabling the management of business campaigns based on dedicated specifications and business objectives.
Currently, Axendi handles business projects using omnichannel contact center systems. These systems allow for managing multiple customer interactions through a unified platform, catering to the unique needs and nature of each project. Beyond voice communication, these systems support text-based interactions (email, chat, SMS, social media), with all data being recorded in a CRM module.
These systems offer fully customizable configurations for each project, ensuring data access segregation and campaign management. As integrated platforms, they provide automated call-handling modules (IVR, voice campaigns, SMS) with dedicated interaction routing (ACD) and support for both inbound and outbound campaigns using conversation scripts. They also enable data recording for each voice interaction.
All customer interactions are logged and can be later searched, tagged, and reported. Accessible through a web-based application platform, these systems offer continuous monitoring of campaigns, consultant performance, recorded interactions, and the generation of static reports.
Currently, projects are managed using systems such as Daktela, Conpeek, Thulium, and Interactive Intelligence.
The dedicated IT team manages the administration, configuration, and technical environments of these contact center systems, leveraging years of experience to provide high-level expertise in selecting, configuring, and personalizing contact center solutions to meet client needs.
In addition, Axendi’s technical support teams offer comprehensive assistance in integrating client systems with recommended contact center solutions using available APIs.
Get in touch
Looking for a customized solution or RFP proposal?
Our expert will contact you within 24 hours to discuss your needs.