

Axendi Value Academy
Axendi Value Academy
Custom training programs for contact centers that grow talent, improve performance, and increase team engagement.
Our approach
Axendi Value Academy is an umbrella for multiple learning paths designed to build key skills in our contact center teams. We focus on helping CX specialists grow, improve performance, and deliver high-quality service.
Our programs are designed to boost development, productivity, and team effectiveness across all levels. We offer training both internally for our active projects and externally for clients seeking tailored support. Each training path is custom-built to meet the specific needs of the client’s team and business goals—ensuring practical impact and measurable results.
Our training programs are built around several core areas, outlined below.

What we do
Training is led by experts with real-world contact center, CX, sales, and leadership experience — not just theory.
Identify capability gaps and implement learning paths that align with your business goals, performance expectations, and team structure.
Boost metrics like NPS, AHT, sales conversion, and agent engagement — backed by clear, data-driven results.
You get training that speaks your language — tailored to your strategy, values, and way of working. This means faster onboarding, improved performance, stronger team alignment, and customer service that reflects your brand at every touchpoint.
Get a personalized service proposal.
We offer personalized soft skills training designed to develop practical competencies that improve performance, elevate service quality, and support employee wellbeing. Our training areas include:
- Management & Leadership (team management, influencing, decision-making, managing remote and multigenerational teams, and more)
- Sales (needs analysis, offer creation, objection handling, closing techniques, customer conversations, cross-selling, upselling, and more)
- Soft skills development (communication, customer service, handling demanding clients, time management, and more)
- Wellbeing & mental health (burnout prevention, business coaching, time management, neurodiversity awareness, and more)
- Leadership Academy
- Executive Leadership Academy
- Train-the-Trainer School
- Sales School
- Managerial Skills Training
- Let’s GROW – development workshops for agents
Axendi is a team of highly qualified practitioners with hands-on experience in leading and training teams across contact center projects in e-commerce, healthcare, banking, and other sectors. Our trainers have worked on the operational frontlines and understand the realities of both agents and team leaders.
All training programs are field-tested within our own organization and tailored to the needs of diverse clients. Our methods are recognized for their effectiveness — including accolades in industry rankings such as the Polish Contact Center Awards. These programs have consistently delivered measurable results, including improved KPIs, reduced employee turnover, and career advancement within client organizations.
Our training programs are designed with today’s evolving workforce in mind — especially the realities of multigenerational teams. One of our key modules, “Multigenerational Communication – Turning Trends into Reality,” prepares team leaders and managers to navigate the differences between Baby Boomers, Gen X, Millennials, Gen Z, and even the emerging Gen Alpha.
Participants gain practical tools to improve communication and collaboration across age groups. We focus on understanding generational motivations, identifying communication barriers, and applying adaptive communication techniques. Whether working on-site or remotely, leaders learn how to build empathy, adjust their style, and foster engagement in diverse teams — turning demographic complexity into a strength.
Yes, crisis management is an integral part of our training offer — especially for CX managers, team leaders, and decision-makers responsible for navigating uncertainty and high-pressure situations. Our program equips participants with the skills to assess risks, develop contingency plans, and respond to unexpected challenges calmly and effectively.
Through practical exercises, they learn how to make fast decisions under pressure, communicate clearly with teams and stakeholders during crises, and manage stress to maintain team morale and operational stability. The goal is not only to minimize disruption but also to build long-term resilience in customer-facing teams.
Get in touch
Looking for a customized solution or RFP proposal?
Our expert will contact you within 24 hours to discuss your needs.