
Audyt technologiczny
Technology Audit
Make informed tech decisions with an expert review of your tools and architecture.

What we do
Technology and system audits for contact centers, including CC platforms and supporting tools.
1
Usability audit of the phone system
Evaluating how intuitive and user-friendly the telephony platform is for agents and supervisors.
2
Evaluation of CC system fit for operational needs
Analyzing how well the contact center system supports ongoing customer service workflows.
3
Assessment of process implementation in IT systems
Reviewing how business processes are executed and reflected in the contact center’s tools and platforms.
4
Evaluation of CC system integration capabilities
Examining how easily the CC platform can integrate with ERP, CRM, and other business systems.
5
Contact center system cost audit
Analyzing the cost structure of the CC system to identify areas for optimization or savings.
Assessment of reporting and analytics capabilities
Reviewing how effectively the system provides insights to support data-driven decisions.
Improved operational efficiency
By identifying misaligned systems, outdated processes, or poor usability, the audit helps streamline workflows and reduce friction in daily operations.
Smarter technology investments
A cost and integration audit reveals which systems are underperforming or redundant—enabling better budgeting, vendor selection, and use of existing tools.
Better process execution and consistency
Assessing how well tools support business processes allows organizations to standardize execution, minimize errors, and improve service quality.
Stronger data and reporting capabilities
Evaluating analytics functions ensures the organization can make data-driven decisions and monitor performance with reliable, actionable insights.