Utilities

Utilities

Customer service that keeps pace with operational urgency

Support solutions built for high-volume, time-sensitive service delivery

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Powering better experiences in the utilities sector

Utility companies face a unique set of challenges—high call volumes, regulatory requirements, service outages, and complex billing processes. Customers expect quick, accurate answers and consistent service, especially during disruptions. Our multilingual, omnichannel support ensures reliable communication and operational flexibility that scales with your needs.

Essential communication and support solutions

Billing and payments

Managing billing inquiries, payments, adjustments, and installment plans.

Outage and emergency communication

Providing timely updates on service interruptions and restoration timelines.

Service changes and disconnections

Providing information on start, stop, or transfer of services, including reconnections.

Complaint handling

Resolving issues quickly and transparently to maintain trust and satisfaction.

Compliance communication

Creating messaging that meets legal and policy standards.

Sales support and retention

Running cross-sell and up-sell campaigns, and supporting loyalty initiatives.

Trusted by

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Resources you can count on

With years of experience, strategically located delivery centers, and a strong operational infrastructure, Axendi has the resources to deliver CX solutions with speed, flexibility, and consistency.

16
years of CX experience
6
operational centers in 4 cities
~1,700
agents
15
spoken
languages
28
technologies and systems available for integration
2M
AI-driven interactions handled annually

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