Abstract dark background with overlapping curved and diagonal shapes in black and charcoal gray, creating a glossy, layered effect.

Utilities

Utilities

Customer service that keeps pace with operational urgency

Support solutions built for high-volume, time-sensitive service delivery

Estimate your project

Powering better experiences in the utilities sector

Utility companies face a unique set of challenges—high call volumes, regulatory requirements, service outages, and complex billing processes. Customers expect quick, accurate answers and consistent service, especially during disruptions. Our multilingual, omnichannel support ensures reliable communication and operational flexibility that scales with your needs.

Essential communication and support solutions

Billing and payments

Managing billing inquiries, payments, adjustments, and installment plans.

Outage and emergency communication

Providing timely updates on service interruptions and restoration timelines.

Service changes and disconnections

Providing information on start, stop, or transfer of services, including reconnections.

Complaint handling

Resolving issues quickly and transparently to maintain trust and satisfaction.

Compliance communication

Creating messaging that meets legal and policy standards.

Sales support and retention

Running cross-sell and up-sell campaigns, and supporting loyalty initiatives.

Trusted by

Affidea logo with a dark stylized “A” icon followed by the word “affidea” in lowercase grey letters on a light background
Allegro logo with the word “allegro” in bold, lowercase black letters on a transparent background.
L’Oréal logo with the brand name “L’ORÉAL” in bold, black, uppercase letters on a transparent background.
ROSSMANN logo with the word “ROSSMANN” in black capital letters, featuring a circular emblem inside the first “O.”
Volvo logo showing the word “VOLVO” in black.
Blue “T” monogram logo above the word “TRAFIPARK” in black capital letters on a transparent background.
AmeriGas logo in bold black lettering.
BNP Paribas logo with four white stars in a grey square next to the text “BNP PARIBAS.”
Empik logo in bold black lowercase lettering.
Mennica Polska logo with stylized “MW” emblem and Polish text “Mennica Polska – Istnieje od 1766 r.”
Webfleet logo with abstract “W” icon followed by the word “webfleet” in bold black lowercase letters.
Tork logo with stylized wavy banner and bold white “TORK” lettering.
ECE logo with bold dark letters “ECE” and a curved swoosh underline ending in a black accent mark.
bank BPH

Get a personalized service proposal

Estimate your project
Resources you can count on

With years of experience, strategically located delivery centers, and a strong operational infrastructure, Axendi has the resources to deliver CX solutions with speed, flexibility, and consistency.

16
years of CX experience
6
operational centers in 4 cities
~1,700
agents
15
spoken
languages
28
technologies and systems available for integration
2M
AI-driven interactions handled annually

Looking to outsource your customer experience processes?

Let’s talk. We specialize in B2B outsourcing for contact center, helpdesk, telesales, and other BPO services and technology.

Share your business needs in the form and one of our experts will contact you within 24 hours to discuss your project scope, delivery model, and pricing.