Healthcare
Insurance
Telecommunications
Telecommunications
Scalable multichannel support
CX expertise, automation, and seamless operations—built for the demands of the telecom industry.
Fast, consistent support
In telecommunications, service interruptions, billing concerns, and technical inquiries are everyday challenges. Customers expect instant, reliable help—across any channel, at any time. To meet these demands, telco providers need a partner with deep industry knowledge, multilingual capabilities, and scalable operations that prioritize both efficiency and satisfaction.
Multichannel CX solutions designed for telecom
Account setup & onboarding
Assisting customers in activating services, configuring devices, and guiding them through initial setup processes.
Plan information & changes
Providing details about available packages, helping customers compare plans, and assisting with upgrades or modifications.
Billing & payment support
Explaining charges and invoices, checking payment status, and managing payment schedules and installment plans.
Technical troubleshooting
Technical troubleshooting
Resolving issues with mobile, broadband, or TV services, guiding customers through diagnostics, and escalating complex cases.
Resolving issues with mobile, broadband, or TV services, guiding customers through diagnostics, and escalating complex cases.
Service outage & status updates
Providing real-time updates on service disruptions, planned maintenance, and restoration timelines.
Loyalty & retention programs
Supporting loyalty campaigns, retention offers, and customer win-back initiatives.
Customer feedback collection
Gathering insights through CSAT, NPS, and transactional surveys to drive service improvements.
Sales support
Driving revenue through lead generation, cross-selling and up-selling campaigns, as well as supporting sales inquiries and appointment scheduling.
Get a personalized service proposal.
Resources you can count on
With years of experience, strategically located delivery centers, and a strong operational infrastructure, Axendi has the resources to deliver CX solutions with speed, flexibility, and consistency.
16
years on the market
6
operational centers in 4 cities
~1,700
agents
15
spoken
languages
languages
28
technologies and systems available for integration
2M
AI-driven interactions handled annually
Can you handle multilingual customer service?
Yes. We offer multilingual support in key languages including Polish, English, German, Ukrainian, and more tailored to your customer base. We also recruit for less common languages, if the client requires it for a specific project.
How quickly can you scale operations for high-demand periods?
Thanks to our recruitment expertise, multiple operational centers, training programs we can scale teams rapidly, within even few days, to handle seasonal peaks, product launches, or service migrations.
Do you support both inbound and outbound campaigns?<br />
Absolutely. We handle inbound support across all channels and run outbound campaigns focused on sales, up-selling, cross-selling, and customer retention. Our dedicated sales trainers develop targeted training programs to continuously refine our teams’ skills, driving better results for our clients.
Get in touch
Looking for a customized solution or RFP proposal?
Our expert will contact you within 24 hours to discuss your needs.