Technologies
Logistics & Transportation
Logistics & Transportation
Reliable contact center services for supply chain efficiency
Multilingual customer support and process optimization for every step of the delivery chain.
Instant, coordinated support for optimizing logistics and transport operations
In logistics and transportation, every minute counts. Customers and partners expect real-time updates, smooth coordination, and responsive service. Delays in communication can disrupt entire supply chains. With the right contact center and BPO support, businesses can manage high volumes of inquiries, streamline dispatch and tracking processes, and deliver reliable service—without slowing down operations.
Our services for logistics and transport companies
Shipment status handling
Managing high volumes of inbound and outbound inquiries related to delivery status, delays, and real-time tracking—via phone, chat, or email.
Carrier and partner coordination support
Assisting with communication between logistics teams, carriers, and third-party partners to ensure smooth dispatch and transport operations.
Back-office processing of transport documents
Managing bills of lading, proof of delivery (POD), invoicing, claims, and other critical logistics documentation to reduce admin workload.
Automated notifications and updates
Using voicebots, chatbots, and system integrations to send proactive delivery updates, delay alerts, and ETA confirmations to customers and partners.
Customer complaint and claims handling
Efficient resolution of lost or damaged goods complaints, missed deliveries, and compensation processes—backed by clear SLAs and reporting.
Multilingual customer support
Providing 24/7 service in multiple languages for international clients, covering issues like customs, delivery instructions, and documentation.
Get a personalized service proposal.
Resources you can count on
With years of experience, strategically located delivery centers, and a strong operational infrastructure, Axendi has the resources to deliver CX solutions with speed, flexibility, and consistency.
16
years on the market
6
operational centers in 4 cities
~1700
agents
15
spoken languages
28
technologies and systems available for integration
2M
AI-driven interactions handled annually
Looking to outsource your customer experience processes?
Let’s talk. We specialize in B2B outsourcing for contact center, helpdesk, telesales, and other BPO services and technology.
Share your business needs in the form and one of our experts will contact you within 24 hours to discuss your project scope, delivery model, and pricing.