Contact center operations
E-commerce
Technologies
Healthcare
Healthcare
Smart healthcare support with tailored CX and BPO services
Medical customer support solutions that combine the right tools, strategy, and team to improve patient satisfaction and operational efficiency.
Patient support services in outsourcing model for timely and reliable care
Axendi provides tailored healthcare support services and smart technology solutions that enhance operational efficiency, improve the patient experience, and deliver cost-effective, scalable outcomes. We prioritize data security and full compliance with regulations such as GDPR, with trained teams and secure systems ensuring patient information is protected at every stage of the process.
Healthcare customer service that scales with demand
Appointment booking
Standardized appointment scheduling and reminder system helping reduce patient no-shows and improve operational efficiency.
Inbound call handling
Healthcare call center outsourcing solution that supports patients with accurate information and quick resolutions, improving satisfaction and reducing pressure on clinical staff.
Patient onboarding
Structured onboarding process that ensures accurate data collection, smooth registration, and a positive first experience for every patient.
Feedback collection
Consistent process for gathering patient feedback that helps improve service quality, strengthen trust, and support regulatory compliance.
Prescription & test result follow-up
Follow-up process ensuring patients receive timely updates on prescriptions and test results, improving care continuity and reducing unnecessary contact.
Public health campaign support
coordinated support service for public health campaigns, helping reach target populations, share key messages, and boost engagement across multiple channels.
Care plan reminders and check-ins
Automated or live outreach to patients regarding upcoming appointments, treatment adherence, or health milestones to improve engagement and outcomes.
Test preparation instructions
Clear communication of pre-test requirements to ensure patient readiness, reduce rescheduling, and support accurate diagnostic outcomes.
Healthcare BPO services
Axendi delivers specialized BPO services for the healthcare sector, combining process expertise with smart technology to streamline operations, improve patient-focused workflows, and ensure scalable, cost-efficient outcomes. Our support covers essential back-office and middle-office functions, from data processing and compliance to billing and procurement, allowing healthcare providers to focus on care delivery. We operate with strict adherence to regulations like GDPR and NHS standards, with secure systems and well-trained teams ensuring full data protection at every stage.
Healthcare BPO services tailored to your needs
Medical data processing
Accurate and secure processing of medical and administrative data to improve workflow efficiency and ensure regulatory compliance.
Compliance & audit
Ensuring regulatory compliance through accurate documentation, process monitoring, and readiness for internal and external audits.
Finance & billing
Managing invoicing, payment tracking, and financial recordkeepingto ensure accuracy, transparency, and smooth financial operations.
Operational support
Overseeing day-to-day administrative workflows and coordinating resources to maintain efficient, reliable healthcare operations.
Referral & provider coordination
Managing referrals and provider communications to ensure timely patient care and seamless coordination across healthcare partners.
Document management
Organizing, digitizing, and maintaining medical and administrative records to ensure secure, compliant, and accessible healthcare documentation.
Claims processing
Reviewing, validating, and managing medical claims to ensure accurate reimbursement, minimize delays, and support smooth payer-provider coordination.
Inventory & supply chain administration
Managing medical inventory levels, supply orders, and vendor coordination to ensure timely availability of essential equipment and resources across healthcare facilities.
Get a personalized service proposal.
Case study
93.14% reach rate with automated appointment confirmation
A healthcare provider struggling with missed appointments and operational delays in its radiology department implemented an AI voicebot to automate confirmations. The solution enabled consistent communication, reduced the burden on staff, and improved appointment organization—leading to smoother workflows and better patient experience.
Solutions delivered
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Automating the appointment confirmation process with an AI voicebot
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Enabling simultaneous outbound calls in client-specified languages
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Ensuring 24/7 availability for uninterrupted service
93.14%
connection rate
53s
avarage call duration
Resources you can count on
With years of experience, strategically located delivery centers, and a strong operational infrastructure, Axendi has the resources to deliver CX solutions with speed, flexibility, and consistency.
16
years of CX experience
6
6 operational centers in 4 cities
~1,700
agents
15
spoken languages
2M
AI-driven interactions handles annually
What activities may medical customer service include?
- Appointment scheduling and reminders
- Test preparation instructions
- Test result notifications
- Executing public health campaign support
- Assistance with billing inquiries
- Verifying insurance coverage
- Managing referrals and coordination
- Conducting surveys
- Assisting with medical logistics such as delivery of medical equipment
- Handling patient feedback and complaints
- Ensuring regulatory compliance
- Data entry
Why is automation a strategic move for medical companies?
- Ensures 24/7 availability for patient inquiries
- Reduces wait times with instant responses via AI tools
- Enhances accuracy and consistency in routine tasks
- Supports the work of customer service team
- Provides valuable insights through data analytics to improve processes
Our demand for support changes depending on the season or specific health campaigns. Do you offer flexible cooperation models?
Yes, we do. At Axendi, we adapt to your needs, whether you require short-term support during peak seasons or year-round assistance. Our cooperation model is fully flexible and tailored to match your operational rhythms.
Can you support our healthcare projects with technology?
Absolutely. In addition to tailored BPO and CX services, we offer advanced technological solutions to support your operations. These include data and analytics services, voicebots for automating tasks like appointment scheduling or public health campaigns, and AI agent tools that boost employee productivity and experience. What sets us apart is our ability to fully customize or build these solutions from scratch to match your specific processes and goals.
Looking to outsource your customer experience processes?
Let’s talk. We specialize in B2B outsourcing for contact center, helpdesk, telesales, and other BPO services and technology.
Share your business needs in the form and one of our experts will contact you within 24 hours to discuss your project scope, delivery model, and pricing.