Customer Service for Automotive Sector

Automotive

Delivering service excellence in the automotive world

Premium products deserve a premium customer experience. Deliver service that builds loyalty and drives sales growth.

End-to-end customer support across the buying journey

Customers in the automotive industry expect fast, precise, and personalized support throughout their journey—from first contact to post-sale service. Consistent, high-quality CX is key to building loyalty and driving growth. With Axendi, you can deliver support across the entire customer lifecycle—covering test drives, sales, post-sale service, and loyalty programs. We serve both B2C and B2B clients with multilingual, omnichannel, and automated solutions tailored to the industry's evolving needs.

Comprehensive range of services by Axendi

Sales support

Supporting sales by generating and validating leads, scheduling test drives, managing campaigns, and responding to inquiries across multiple channels.

Post-sales & service support

Providing post-sales support by coordinating service campaigns, handling complaints and requests, managing claims, and scheduling service appointments.

Customer support for B2C and B2B

Delivering B2C and B2B support through omnichannel service, dedicated helplines, standardized dealership communication, and customer satisfaction surveys.

Fleet and rental support

Providing fleet and rental support by managing inquiries, handling service requests, supporting rental processes, and overseeing leasing and service administration.

Back office and administrative support

Delivering back office support by validating databases, managing CRM systems, and providing remote customer service for dealers.

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Resources you can count on

With years of experience, strategically located delivery centers, and a strong operational infrastructure, Axendi has the resources to deliver CX solutions with speed, flexibility, and consistency.

years on the market

operational centers in 4 cities

spoken
languages

~1,700

agents

technologies and systems available for integration

AI-driven interactions handled annually

Key benefits of partnering with Axendi?

Increased sales – Support for lead generation, sales activities, test drive scheduling, and arranging appointments with dealers.

Unified customer service – Standardized customer service across the entire dealership network.

Reduced wait times – Process optimization, 24/7 customer support, and fast response times to inquiries.

Operational flexibility – Ability to quickly scale teams during peak periods of customer demand.

Automation – Implementation of voicebots, chatbots, and RPA tools to handle repetitive queries efficiently.

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Looking for a customized solution or RFP proposal?
Our expert will contact you within 24 hours to discuss your needs.