Automated appointment confirmation for a medical company

Healthcare Insurance

A healthcare provider faced growing challenges in its radiology department due to the lack of a structured appointment confirmation system. Limited resources and inconsistent communication led to missed appointments and longer patient wait times. To address this, the organization implemented an AI-powered voicebot to automate confirmations and improve efficiency.

Challenge

 

  • Lack of an appointment confirmation system disrupted the workflow of radiology teams, reducing operational efficiency.
  • Inconsistent appointment confirmations, due to limited resources, extended patient waiting times.
  • Missed appointments led to inefficient resource utilization, straining the system further.

Solution

 

  • Automating the appointment confirmation process with a voicebot.
  • A voicebot capable of making multiple calls simultaneously in client-specified languages.
  • 24/7 availability of the bot.

Results for 2022

Call duration was significantly reduced, with the average call time dropping to just 53 seconds compared to over 2 minutes for human consultants (2022 data), while the solution achieved a 93.14% successful connection rate and led to improved organization and a higher number of confirmed appointments.

93.14%
connection rate
53 s
avarage call duration

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