Case Studies

The proof is in the performance
12M
customers served annually
2M
customers served with the support of AI annually
350
training hours in 2024

All customer stories

Professional makeup artist applying lipstick to a client in a modern beauty salon, with illuminated mirrors, cosmetics, and wooden makeup stations in the background, demonstrating expert makeup services and beauty studio environment.
E-commerce and retail FMCG

Boutique-level customer care for L’Oréal

Woman lying on a rug at home, holding a credit card while shopping online on a laptop, surrounded by shopping bags and boxes.
E-commerce and retail

Management of large-scale and complex CX operations for Allegro

Two colleagues sit at a conference table with notebooks, water glasses, and a laptop, discussing work in a modern office meeting room.
Banking & finance E-commerce and retail FMCG Healthcare Insurance Real estate

Gutenberg: Real-time knowledge support for customer service agents

Three coworkers in a modern office gather around a laptop, collaborating on a project at a shared desk with notebooks, coffee mugs, and a camera in the foreground.
E-commerce and retail FMCG Insurance

Agner: Smart performance analytics for contact center teams

Woman sitting at a wooden desk in a home office, using her smartphone, with a closed laptop, tablet, and small potted plants beside her.
Healthcare Insurance

Automated appointment confirmation for a medical company

Woman wearing a headset gestures while speaking during an online meeting, sitting at a desk with a laptop and headphones in a bright, modern office.
Healthcare Insurance

Automated customer survey solution

Trusted by

Affidea logo with a dark stylized “A” icon followed by the word “affidea” in lowercase grey letters on a light background
Allegro logo with the word “allegro” in bold, lowercase black letters on a transparent background.
L’Oréal logo with the brand name “L’ORÉAL” in bold, black, uppercase letters on a transparent background.
ROSSMANN logo with the word “ROSSMANN” in black capital letters, featuring a circular emblem inside the first “O.”
Volvo logo showing the word “VOLVO” in black.
Blue “T” monogram logo above the word “TRAFIPARK” in black capital letters on a transparent background.
AmeriGas logo in bold black lettering.
BNP Paribas logo with four white stars in a grey square next to the text “BNP PARIBAS.”
Empik logo in bold black lowercase lettering.
Mennica Polska logo with stylized “MW” emblem and Polish text “Mennica Polska – Istnieje od 1766 r.”
Webfleet logo with abstract “W” icon followed by the word “webfleet” in bold black lowercase letters.
Tork logo with stylized wavy banner and bold white “TORK” lettering.
ECE logo with bold dark letters “ECE” and a curved swoosh underline ending in a black accent mark.
bank BPH