Company
Customer service
Team
Career
Career
Every connection starts with a conversation
Follow us
Our values
Our values shape more than just how we work — they define
how we connect, support each other, and build trust in the team.
Because when people feel safe to be themselves, they bring their best
to the table. That’s why we say: #beyourself.
how we connect, support each other, and build trust in the team.
Because when people feel safe to be themselves, they bring their best
to the table. That’s why we say: #beyourself.
Development
Investing in continuous learning, research and agility to unlock our full potential.
Experience
Building expertise and skills based on competences and practical experiences that empower us to excel and innovate.
Transparency
Fostering transparency and inclusivity to create trust and collaboration.
Openness
Embracing open, honest communication and feedback culture to learn, grow, and improve together.
Flexibility
Adapting quickly to change with agility and a solutions-first mindset.
Integrity
Always choosing respect for principles, honesty and fair play rules.
Who we are
Good team. Great CX.
At Axendi, many of our leaders started as agents — so we understand what it’s like to take your first steps at work. We’ve been there too.
And that’s why we invest in people — because great CX starts with a team that works well together.
1,700
people on our team
6
offices across Poland
16
years of CX expertise
16+
languages spoken
Our benefits
Hybrid work
model
model
Flexible
working hours
working hours
Private
healthcare
healthcare
Internal
promotions
promotions
MultiSport
card
card
Focus
on growth
on growth
Events
and contests
and contests
Employee
referral program
referral program
Axendi Value Academy
Growth opportunities
No matter your role, we offer learning that fits where you are
— and where you’re going. From practical skills to leadership development,
growth is part of every step you take at Axendi.
— and where you’re going. From practical skills to leadership development,
growth is part of every step you take at Axendi.
Agent Onboarding Program
Your first days at Axendi matter — and we make sure they’re structured and welcoming. Our onboarding program helps you settle in, meet your team, and get all the tools you need. Your team leader, trainers, and team are there to support you.
"Let's Grow!" Workshops
Our signature workshop series for agents that strengthens everyday communication and personal effectiveness. We explore how to stay calm in difficult conversations, manage time with less stress, and present yourself with confidence — so you can support others and take care of yourself in the process. The topics come directly from agents’ suggestions, making each session relevant, practical, and grounded in real needs.
CX Webinars
Online sessions packed with real-life insights, customer service best practices, and communication tips you can apply right away.
Project-Based Training & Development
Training that happens where the work happens — on your project. Because every project is different, the training is too. Whether it’s customer service, cross-selling, communication, or handling tough interactions, sessions are tailored to the tools, tone, and needs of your team. Delivered by experienced colleagues and trainers, it’s all about learning where it matters most: on the job.
Mentoring & Coaching
You’re never on your own. We offer 1:1 coaching and group mentoring with experienced leaders to support your daily challenges and long-term goals.
"Smart Leader" Onboarding Program
Your leadership journey starts here. This onboarding experience includes clear expectations, project-specific guidance, regular status meetings, and support from your trainer, buddy, and manager. You'll also receive feedback from your initial assessment session — to help you focus on the skills that matter most in your new role.
Leader’s Growth Hub
An academy-style learning path designed to support your long-term growth. It includes leadership workshops and development sessions tailored to different roles and challenges — all available online, so you can learn when and where it works best for you.
Trainer’s Growth Hub
Our internal train-the-trainer school for team leaders and aspiring trainers. If you're leading training sessions, this program helps you build confidence, design engaging learning experiences, and support your team’s growth more effectively.
Sales Master Lab
A sales leadership program designed to strengthen your skills in leading sales teams, working with KPIs, and driving results. Sales Masters Lab gives you tools, structure, and confidence to grow as a sales leader — and help others do the same.
Leadership Masterclass
A development program for team leaders ready for the next level. You'll grow your strategic thinking, team development, and coaching-style leadership through real-life leadership challenges and immersive methods like action learning and the Balint method.
Manager Onboarding Experience
Your onboarding is tailored to your level and business context. You’ll have regular check-ins, leadership support, and time to focus on building strong foundations — with a close partnership from top management.
Manager's Growth Hub
Our core program for managers. It focuses on leading teams in a contact center, making smart decisions, managing change, and running operations smoothly. It’s designed to strengthen your confidence, team dynamics, and overall leadership effectiveness.
AC/DC (Assessment & Development Centers)
If you’re ready to grow into a new role or strengthen your leadership style, AC/DC helps you identify your strengths and development areas — and gives you actionable feedback to move forward. The process includes competency assessments such as DISC-3, psychometric tools, and the iP121 profile to give you deeper insight into your leadership potential.
Business Coaching Sessions
1:1 or small group coaching focused on your goals, challenges, and business context. These sessions support deeper reflection and more strategic leadership development.
Knowledge Sharing Sessions
Peer-led meetups where we exchange ideas, share practical know-how, and build confidence in facilitation and moderation. It’s a space to learn from each other, practice leading discussions, and grow together.
People stories
At Axendi, I discovered that “growth opportunities” isn't just an empty phrase. I started out as a Customer Service Specialist, and now, as an HR & Recruitment Specialist, I have a real impact on how others grow. I participate in training programs that help me strengthen my communication and negotiation skills, allowing me to support both the team and candidates more effectively. The company prioritizes internal promotions, and the training paths are tailored to different stages of career development.
Beata Nowak, HR & Recruitment Specialist
People stories
I started as a customer service agent — just for a while. Thirteen years later, I’m leading the Help Desk team in IT. I’ve grown through challenges, new roles, and building smart solutions for complex projects. What helped most? Trust, flexibility, and the belief that if something doesn’t exist yet — we can build it.
Damian Janicki, IT System Administrator
People stories
I didn’t become a leader overnight — I grew into it step by step. I started as a Customer Service Agent and now work as a Senior Team Leader, helping others grow, introducing new processes, and making sure we meet our goals. What made the biggest difference? The people who believed in me before I fully believed in myself. Thanks to their support, I got to lead internal trainings, join development projects, and discover what I’m capable of. I’ve learned that good leadership isn’t about control — it’s about trust, feedback, and giving others space to shine.
Patrycja Jóźwik, Senior Team Leader
People stories
I started at Axendi in 2019 as a Patient Support Agent. Today, I’m a Project Coordinator in our multilingual team, managing over 80 people working in 8 different languages. My journey took me from frontline support to team leadership, and then to building entire teams from the ground up. What made it possible? My own drive — and a company that gave me real opportunities to grow. I’m proud of the teams we’ve created and the trust that’s been placed in me. At Axendi, support is something you feel every day — no matter your role, department, or background.
Rafał Smerdel, Project Coordinator
People stories
I’ve been part of Axendi for 9 years. I started as an Agent, often supporting clients in challenging situations. Today, I’m a Trainer: I lead workshops, mentoring sessions, and share the knowledge I’ve gained over the years in many different roles. Each step — from agent to team leader, QA specialist, and trainer — taught me something new. I’ve learned how to lead with empathy, handle pressure, and help others grow. My biggest reward? Seeing people I once trained become leaders themselves. That’s the kind of growth we believe in.
Antonina Michalska, Trainer
Work with us
Location
Publish date
Specjalista/ka ds. obsługi i sprzedaży T-Mobile
Liderka/ Lider Zespołu AML/KYC - projekt bankowy
Analityk/ Analityczka KYC/AML - projekt bankowy
Specjalista ds. sprzedaży telefonicznej T-Mobile
Kierowniczka/Kierownik projektów w CC - branża bankowa
Doradca klienta bankowego - UniCredit
Specjalista ds. obsługi i sprzedaży T-Mobile - rekrutacja otwarta
Not a perfect match
right now?
No problem! We're always on the lookout for talented people who can bring something special to our team. Even if we don't have an open position that fits you right now, send us your CV – you could be the perfect fit for our next role. We can't wait to hear from you!
Recruitment process
1
Find the right offer for you
Found a position that caught your eye? Great! Submit your application, and we’ll send you a confirmation email. Please note that we only contact selected candidates. If we don’t reach out this time, don’t be discouraged – last year alone, we held 235 recruitment processes! Be sure to check our career page regularly for new openings.
2
A quick phone call with our recruiter
If your CV catches our attention, we’ll give you a call. During this call, we’ll discuss your availability, preferred working hours, and experience.
3
Language check
If you're applying for a position in our multilingual department, we'll assess your language skills. The test may be conducted by one of our partner language instructors.
4
Interview time
It’s time for your interview! We’ll meet online (viaTeams) or in person at one of our 6 office locations. Interviews typically last between 30 and 60 minutes, and you may be asked to complete a task or skills test. It’s also a great opportunity to learn more about us and the role you're applying for.
If your interview is online, please ensure that you have a device with a working camera. If you don’t have access to a suitable device, please let your recruiter know in advance.
5
Our decision and feedback
After the interview, we’ll make our decision. Regardless of the outcome, you should hear from us within 2 weeks.
6
Welcome to Axendi!
If we’re moving forward with your application, welcome to our team! We’re excited for you to join us. To start, we’ll make sure you have all the support you need to smoothly transition into your new role.
What can I do to make sure your recruiter notices my CV?
Think of your CV as your pitch — make sure it fits the role you’re aiming for. Highlight the experience that is most relevant to the position you’re applying for. If you don’t have much professional experience yet, highlight the skills you’ve developed through school or university, such as involvement in student councils, academic clubs, or other extracurricular activities. Make sure your CV is clear, concise and free from spelling mistakes. Avoid general statements and focus on specifics. Don’t forget to include all necessary information, including your contact details.
How should I prepare for the interview?
Here are a few tips:
- Review the offer. Go over the requirements and responsibilities of the position carefully. Think about which of your skills and experiences are most relevant to the role.
- Get to know us better. Familiarize yourself with Axendi, our values, history, and the projects we’re working on. This will help you tailor your responses to our organizational culture.
- Prepare questions. We value a true dialogue in our interviews, so think of a few questions you can ask about the position, the team, or the company itself.
- Practice answering questions. It’s a good idea to prepare answers to common interview questions such as “Tell me about yourself” or “What interested you in this offer?”. Also, think about questions related to your experience and skills.
- Technical preparation. If the interview is online, make sure you have a stable internet connection, a working camera and microphone. Test the platform (i.e. Teams) in advance to avoid technical issues. Choose a quiet space where you can focus on the interview without distractions, such as noise or other people.
What questions can I expect during the interview?
During the interview, you can expect questions related to:
- Your experience. For example, “Tell us about your previous responsibilities” or “What skills did you gain during your studies?”
- Motivation to work at Axendi. For example, “Why do you want to join our team?” or “What caught your interest in our offer?”
- Competencies and skills. For example, “Can you provide an example of a situation where you had to solve a problem?” or “What do you consider to be your strongest skills?”
- Your approach to work. For example, “How do you organize your work?” or “Tell us about a time when you had to manage multiple tasks at once. How did you handle the challenge?”
Remember, the interview is a dialogue, so you’ll have a chance to ask questions about us and the role you’re applying for. Be sure to prepare a few questions of your own.
When will I hear back after the interview?
We understand how important feedback is, so whether our decision is positive or not, you’ll receive feedback from us. We know waiting for recruitment results can be stressful, which is why we aim to get back to you within two weeks from the interview.
Can I contact you with questions about the recruitment process?
Of course! If you have any questions about the recruitment process, don’t hesitate to reach out to us at rekrutacja@axendi.com. We’re happy to help!
How do you work? Do you offer remote work?
We prioritize hybrid work. For most projects, we start with office work, and after onboarding and meeting performance expectations, hybrid work becomes an option. You’ll get all the details from the recruiter overseeing your process.
Is there a dress code at Axendi?
There’s no strict dress code – just dress casually and comfortably! The most important thing is that you feel good in what you wear, and that it doesn’t interfere with your daily tasks.
What benefits do you offer?
Our most popular benefits include private health care and a MultiSport card. These benefits are available regardless of your contract type, and you can sign up for them as soon as you start with us.
Do I need to bring my own computer for onboarding training?
No need to worry about equipment – we provide everything you’ll need for the training
Is there an opportunity for advancement?
Definitely! We prioritize internal promotions – in 2024, we had 86 promotions! We also offer growth opportunities in various areas. Check out the development programs we offer.
What is the team I’ll be working with like?
Our management team is gender-balanced, and our workplace includes people aged 18 to 74. You’ll meet team members from countries such as Ukraine, Zimbabwe, India, the Philippines, Tanzania, Cameroon, Jordan, and Azerbaijan. Together, we learn, grow, and bring out the best in each other.
Meet the recruitment team
Paulina is the HR Director at Axendi, where she leads Human Resources, Employer Branding, and Quality & Training — ensuring people and culture stay at the core of the company’s growth. She creates recruitment strategies for fast-moving CX projects, aligning hiring with onboarding and training to support smooth integration and long-term performance. Her focus on engagement and development helps shape Axendi as a place where people feel valued, supported, and ready to grow. Privately, she’s a hands-on “sports mom,” cheering on her kids while managing their athletic pursuits—and still making time for her own workouts. She’s also passionate about fashion and vintage interior design, often restoring unique finds and giving them a second life.
Beata is a Recruitment and HR Specialist with experience in both Poland and abroad.
She started her career at Axendi as a Customer Advisor and knows exactly what the career path looks like from the inside — always happy to share that knowledge with others.
Today, she focuses on hiring for multilingual roles and collaborates with a diverse, international team. She contributes to employer branding efforts that show what working at Axendi is all about.
Karolina manages recruitment and HR operations at Axendi’s Rzeszów office — from running hiring processes to supporting employee wellbeing and developing the company’s benefits offer.
She brings together strong organizational skills, empathy, and positive energy — always ready to listen and take action.
After work, she finds balance in movement and rest — often out running or deep in a good book.
Rafał is a Recruitment and HR Specialist at Axendi with several years of experience across recruitment agencies, training firms, and now the contact center sector.
He focuses on hiring for Polish-speaking Customer Support roles as well as mid- and senior-level positions — always aiming to create a great candidate experience.
He’s also actively involved in soft HR initiatives, promoting open communication and building genuine, trust-based relationships.
Outside of work, Rafał is a huge fan of the Polish seaside and a loyal espresso tonic enthusiast.
Alicja is a Recruitment and HR Specialist with years of experience building effective, people-focused teams.
A graduate in Polish Philology from the University of Łódź, she values open communication and strong workplace relationships.
Privately, she’s a mom of two daughters, a devoted Shih Tzu lover, and a fan of reading biographies.
Agnieszka leads recruitment and HR activities in Axendi’s Warsaw office. She’s responsible for hiring new team members and supporting their everyday wellbeing — from onboarding to benefits.
She started her journey in the industry as a Customer Advisor, which gave her valuable insight into both sides of the hiring process.
Privately, Agnieszka thrives on variety — from travel and bike trips to small-scale gardening. For her, it’s all about curiosity and inspiration.
Natalia joined Axendi in 2022 as a Customer Advisor — and just two months later, she became a Team Leader.
In early 2025, she moved into HR, where she now handles recruitment (especially for telco projects), employee documentation, and benefits support.
She’s currently combining her work with psychology-in-management studies, following her passion for people and how organizations work.
Off the clock, she enjoys puzzles, outdoor activities, and playtime with her two cats.
Paulina is the HR Director at Axendi, where she leads Human Resources, Employer Branding, and Quality & Training — ensuring people and culture stay at the core of the company’s growth. She creates recruitment strategies for fast-moving CX projects, aligning hiring with onboarding and training to support smooth integration and long-term performance. Her focus on engagement and development helps shape Axendi as a place where people feel valued, supported, and ready to grow. Privately, she’s a hands-on “sports mom,” cheering on her kids while managing their athletic pursuits—and still making time for her own workouts. She’s also passionate about fashion and vintage interior design, often restoring unique finds and giving them a second life.
Beata is a Recruitment and HR Specialist with experience in both Poland and abroad.
She started her career at Axendi as a Customer Advisor and knows exactly what the career path looks like from the inside — always happy to share that knowledge with others.
Today, she focuses on hiring for multilingual roles and collaborates with a diverse, international team. She contributes to employer branding efforts that show what working at Axendi is all about.
Karolina manages recruitment and HR operations at Axendi’s Rzeszów office — from running hiring processes to supporting employee wellbeing and developing the company’s benefits offer.
She brings together strong organizational skills, empathy, and positive energy — always ready to listen and take action.
After work, she finds balance in movement and rest — often out running or deep in a good book.
Rafał is a Recruitment and HR Specialist at Axendi with several years of experience across recruitment agencies, training firms, and now the contact center sector.
He focuses on hiring for Polish-speaking Customer Support roles as well as mid- and senior-level positions — always aiming to create a great candidate experience.
He’s also actively involved in soft HR initiatives, promoting open communication and building genuine, trust-based relationships.
Outside of work, Rafał is a huge fan of the Polish seaside and a loyal espresso tonic enthusiast.
Alicja is a Recruitment and HR Specialist with years of experience building effective, people-focused teams.
A graduate in Polish Philology from the University of Łódź, she values open communication and strong workplace relationships.
Privately, she’s a mom of two daughters, a devoted Shih Tzu lover, and a fan of reading biographies.
Agnieszka leads recruitment and HR activities in Axendi’s Warsaw office. She’s responsible for hiring new team members and supporting their everyday wellbeing — from onboarding to benefits.
She started her journey in the industry as a Customer Advisor, which gave her valuable insight into both sides of the hiring process.
Privately, Agnieszka thrives on variety — from travel and bike trips to small-scale gardening. For her, it’s all about curiosity and inspiration.
Natalia joined Axendi in 2022 as a Customer Advisor — and just two months later, she became a Team Leader.
In early 2025, she moved into HR, where she now handles recruitment (especially for telco projects), employee documentation, and benefits support.
She’s currently combining her work with psychology-in-management studies, following her passion for people and how organizations work.
Off the clock, she enjoys puzzles, outdoor activities, and playtime with her two cats.
Credibility
