10 call center companies for nearshoring services in Europe

Nearshore call center services in Europe

Nearshore customer service means outsourcing customer operations to a provider located relatively close to the markets being served.

For European companies, this commonly means locating operations within Europe rather than moving them to more distant offshore destinations.

The model can provide access to multilingual talent while maintaining similar time zones, relatively easy travel between client and delivery locations, and operations within the European regulatory environment.

But geography alone does not define the nearshore market.

The European provider landscape includes large global organizations, regional CX specialists and smaller providers concentrating on selected industries, processes or markets.

Understanding these differences provides useful context when comparing individual companies.

Global, regional and boutique call center providers

The largest companies in the CX outsourcing market operate extensive international delivery networks. Their scale allows them to support complex multinational programs across numerous languages, markets and time zones.

European and regional providers generally have a more concentrated geographic footprint. Some operate across several European countries, while others build multilingual capabilities around a smaller number of delivery hubs.

Boutique providers operate at a different scale again. Their value proposition is usually based less on the size of the delivery network and more on customization, specialized expertise and closer operational cooperation.

Provider size therefore tells only part of the story. Two companies may both provide multilingual customer service in Europe while offering substantially different operating models.

1. Axendi

Axendi is a Polish CX and BPO company providing multilingual customer service, contact center, sales support and back- and middle-office operations for European organizations.

The company operates as a boutique outsourcing provider, combining three areas within one operating model: Advisory, Technology and Delivery. Its main sector specializations include e-commerce and retail, healthcare, and banking and finance, alongside experience in industries including insurance, automotive, telecommunications and utilities.

Axendi delivers customer operations in more than 15 languages from delivery centers in Poland. Its services range from inbound and outbound customer service to helpdesk, sales, KYC and AML support and other business processes.

Technology is integrated directly into the operating model. Axendi develops proprietary solutions supporting areas including AI agents and voicebots, agent knowledge, interaction analytics and quality management.

Its nearshore model is particularly focused on European organizations that require multilingual delivery but do not necessarily need the global footprint of a large enterprise BPO.

Operational scalability is also part of the model. In one e-commerce peak-season project, for example, the customer service team scaled from 19 to 122 specialists as monthly email volumes increased from 8,727 to 39,460, chats from 289 to 6,356 and calls from 24,165 to 102,453.

Provider model: Boutique CX & BPO
Primary European delivery location: Poland
Selected strengths: Multilingual CX, BPO, regulated processes, AI and automation, customized operations

2. Arteria

Arteria is a Polish outsourcing group providing customer service, sales and business process outsourcing services.

Its operations include inbound and outbound customer communication, sales support and back-office processes delivered across traditional and digital channels.

With its operational base in Poland, Arteria represents the regional segment of the European outsourcing market and can support organizations looking to nearshore customer-facing and business processes within the EU.

Provider model: Regional outsourcing provider
Primary European delivery location: Poland
Selected strengths: Customer service, sales, BPO

3. Armatis

Armatis is a European customer experience outsourcing company with operations across several European markets.

Its services include customer care, technical support, sales and digital customer interactions. The company operates multilingual contact centers and supports brands across different stages of the customer lifecycle.

Compared with providers operating primarily from one nearshore country, Armatis offers a broader European delivery footprint while remaining more geographically concentrated than the largest global BPO groups.

Provider model: European CX provider
Delivery model: Multi-country European delivery
Selected strengths: Customer care, sales, multilingual CX, European coverage

4. Simply Contact

Simply Contact provides outsourced customer support for companies operating across international markets.

Its services include multilingual customer care across voice and digital channels, technical support and other customer-facing operations.

The company has developed a strong presence among digital businesses and organizations looking for multilingual support from European delivery locations.

Its operating model places it between smaller local contact centers and the very large global CX providers, making it relevant to companies looking for internationally oriented customer support without necessarily requiring a worldwide BPO network.

Provider model: European customer support provider
Delivery model: European nearshore
Selected strengths: Multilingual customer service, digital support, technical support

5. Transcom

Transcom is an international customer experience outsourcing company with a significant European delivery footprint.

The company provides customer care, technical support, sales and other CX services through operations across Europe and additional global locations.

Its European network makes Transcom particularly relevant in the context of multilingual nearshoring, as organizations can access customer service capabilities across multiple European markets while working with one larger international provider.

The company represents a more scaled operating model than regional or boutique providers while maintaining a strong European presence.

Provider model: International CX provider
Delivery model: Multi-country European and international delivery
Selected strengths: Multilingual customer care, technical support, sales, scale

6. TP

TP, formerly Teleperformance, is one of the world’s largest digital business services and customer experience outsourcing companies.

Its global delivery network allows organizations to consolidate customer operations across multiple countries, regions and languages within one provider relationship.

The company’s services extend beyond traditional contact center outsourcing into areas such as digital customer experience, back-office operations, analytics and technology-enabled services.

Its scale makes the model particularly relevant to multinational enterprises requiring large operations, extensive geographic coverage or delivery across several regions simultaneously.

Provider model: Global enterprise CX/BPO
Delivery model: Extensive global network including Europe
Selected strengths: Global scale, multilingual CX, large enterprise operations, digital services

7. Concentrix

Concentrix is a global technology and services company with a large customer experience outsourcing business.

The company combines contact center delivery with digital CX, analytics, technology and transformation capabilities. Its global operating footprint supports large multinational organizations across numerous markets and languages.

In the European nearshore market, Concentrix represents the enterprise end of the provider spectrum: large-scale delivery, broad geographic coverage and the ability to combine customer operations with technology and consulting capabilities.

Provider model: Global enterprise CX/BPO
Delivery model: Extensive global network including Europe
Selected strengths: Large-scale CX, technology, analytics, transformation

8. Foundever

Foundever is a global customer experience provider created from the combination of Sitel Group and SYKES.

The company operates across a broad international delivery network and provides customer service, technical support, sales and digital CX services.

Its European operations form part of a much larger global model, allowing international organizations to combine European customer service delivery with operations in other regions.

Foundever is therefore particularly relevant to companies requiring significant multilingual capacity or looking to consolidate customer operations across markets.

Provider model: Global CX provider
Delivery model: Extensive global network including Europe
Selected strengths: Multilingual customer service, technical support, international scale

9. TELUS Digital

TELUS Digital combines customer experience outsourcing with digital and technology services.

Its portfolio includes customer support, digital CX, AI-related services, trust and safety operations and technology-enabled business services.

This gives the company a somewhat different position within the comparison. Rather than focusing exclusively on traditional contact center outsourcing, TELUS Digital operates across the broader digital customer experience and technology services market.

For organizations evaluating nearshore providers, it may therefore be particularly relevant where customer operations need to be integrated with wider digital or technology capabilities.

Provider model: Global digital CX and technology provider
Delivery model: Global, including European delivery
Selected strengths: Digital CX, customer support, AI services, technology operations

10. Medusmo

Medusmo is a Polish customer experience outsourcing provider offering customer service across voice and digital channels.

The company supports omnichannel customer communication and integrates operational delivery with customer experience technology.

Like Axendi and Arteria, its presence illustrates the development of Poland not only as a location for large international shared service operations, but also as a base for locally headquartered outsourcing providers serving European clients.

Provider model: Polish CX provider
Primary European delivery location: Poland
Selected strengths: Omnichannel customer service, CX technology, European nearshore delivery

What separates global, European and boutique CX providers?

Looking at the companies together makes one thing clear: the European nearshore market cannot be reduced to a list of interchangeable contact centers.

TP, Concentrix and Foundever operate at a scale that allows them to support very large multinational programs across multiple regions. This can be important when an organization wants to consolidate significant customer service operations under one global provider.

Companies such as Transcom and Armatis have substantial European operations, combining multilingual capabilities with delivery across several European locations.

Axendi represents a different model. As a boutique CX and BPO provider operating from Poland, it has a more concentrated delivery footprint but combines multilingual operations with greater flexibility in how individual projects are designed, managed and scaled. Its model is particularly relevant for companies that need European nearshore delivery without the organizational structure of a large global BPO.

This difference becomes particularly visible in mid-sized and specialized outsourcing projects. An operation requiring several dozen or several hundred specialists has different recruitment, management and governance requirements from a global program involving thousands of agents across several continents.

The same applies to projects requiring industry-specific processes, integration with the client’s existing technology or a combination of customer service, BPO and automation. In these cases, the size of the provider is only one part of the comparison; the operating model and the level of customization can be equally important.

There is therefore no single provider model that is optimal for every nearshore operation.

Poland as a European nearshore customer service hub

Poland has developed one of Europe’s largest business services sectors and combines a mature outsourcing ecosystem with access to multilingual and specialist talent.

Its role has also evolved.

Polish business services are no longer concentrated primarily on standardized, transactional processes. The sector increasingly supports knowledge-intensive and more complex middle-office and customer operations.

For customer service nearshoring, Poland offers several practical characteristics: EU regulatory alignment, proximity to major European markets, a large graduate talent pool, developed business infrastructure and access to employees with European language skills.

This makes the country suitable for both customer-facing contact center operations and more specialized BPO processes.

Poland is also home to different types of outsourcing companies. Global providers operate delivery centers in the country alongside Polish BPO groups and boutique companies. Organizations considering Poland can therefore choose between very different provider models without changing the underlying nearshore location.

Nearshore call center outsourcing is moving beyond labor arbitrage

Cost remains part of the business case for nearshoring, particularly when operations are moved from higher-cost Western European locations.

But the role of the contact center itself is changing.

Customer service providers increasingly combine operational delivery with automation, AI-supported agent tools, interaction analytics, automated quality management and customer insight.

This changes the economics of outsourcing.

A provider’s ability to scale is no longer determined only by how many additional agents it can recruit. It also depends on how effectively technology can reduce repetitive work, support employees, automate selected customer interactions and improve operational control.

The distinction is important when comparing modern nearshore providers. Two companies may offer similar headcount capacity while operating very different technology and automation models.

Nearshore provider comparison should reflect the operation itself

A list of companies can help organizations understand the available market, but company size or geographic footprint alone cannot determine operational fit.

A business requiring thousands of agents across Europe, Asia and the Americas may benefit from the infrastructure of a global provider.

A company consolidating several European languages may prioritize a provider with multiple multilingual hubs.

Another organization may have a smaller but operationally complex process where sector knowledge, customization and direct access to the management team matter more than global scale.

This is why the companies in this comparison should not be treated as a ranking.

For organizations moving from market research to vendor evaluation, factors such as recruitment capacity, governance, scalability, industry experience, security, technology and commercial model need to be assessed against the requirements of the specific operation.

For a detailed framework, read our guide: How to choose a nearshore customer service and BPO partner.

FAQ: Nearshore call center services in Europe

What is a nearshore call center?

A nearshore call center is an outsourced customer service operation located in a nearby country, usually within the same region or time zone as the client’s main market. In Europe, companies often nearshore customer support to countries such as Poland, Romania, Portugal, or Bulgaria. 

Why do companies nearshore customer service to Europe?

European nearshore locations offer several advantages, including multilingual talent, cultural proximity to Western European markets, strong data protection regulations, and reliable infrastructure. These factors help companies maintain service quality while optimizing operational costs. 

What services do European call center outsourcing companies provide?

Most European customer service outsourcing providers offer a wide range of services, including inbound and outbound call center support, email and chat customer service, technical helpdesk, sales support, social media support, and back-office operations. 

Which industries commonly use nearshore call center services?

Nearshore contact center services are commonly used in industries such as e-commerce, financial services, telecommunications, healthcare, travel, and technology. Companies in these sectors often require multilingual customer support and scalable service operations. 

How do companies choose the right nearshore contact center partner?

When selecting a nearshore outsourcing provider, companies typically evaluate factors such as language capabilities, industry expertise, operational scale, technology infrastructure, data security standards, and the provider’s ability to integrate with internal teams and processes. 

Is nearshoring customer support cheaper than in-house operations?

Nearshoring can reduce operational costs compared to maintaining large in-house customer support teams while maintaining similar service quality and time-zone alignment. However, the main benefit is often operational flexibility and access to specialized expertise rather than cost savings alone.