Articles

FCR proven improvements methods from Axendi
Contact center Customer service E-commerce Outsourcing

Proven strategies to improve FCR in e-commerce call centers

19.05.2026
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E-commerce Contact center operations Customer service

How to scale e-commerce customer service: Strategies, automation, staffing, and AI

08.05.2026

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Female call center agent wearing headset working at computer in modern office with plants, providing customer support services, with male colleague in background at another workstation.
Uncategorized

10 call center companies for nearshoring services in Europe

17.02.2026
Customer service representative wearing headset talking with female colleague holding folders, teamwork and communication at modern office desk with computer.
BPO Banking & finance Outsourcing

Boutique vs enterprise BPO providers: Which model fits your business?

03.02.2026
Two women wearing headsets work at desktop computers in a bright, modern office with large windows, using keyboards and mice, with tablets and colorful folders on the wooden desks.
Outsourcing Contact center

How to improve customer experience in customer service in 2026

28.01.2026
Customer service representatives wearing headsets work at desktop computers in a bright modern office, providing professional call center support.
Banking & finance Company Contact center Customer service E-commerce Healthcare Outsourcing

From first contact to expert support: Axendi’s 4-tier support model

26.01.2026
Customer service agent wearing a headset works at a desktop computer in a modern office, with other agents at nearby stations and a green apple on the desk.
BPO Banking & finance E-commerce Healthcare Outsourcing

Axendi: Nearshoring customer service outsourcing partner in Europe

23.01.2026
Three coworkers sitting together in a cafe-style office lounge with jungle-themed wall, looking at a smartphone and chatting over coffee, informal team meeting and workplace community.
Company Contact center teams Team

Growth that builds a career — how we support continuous development

22.01.2026
Two female IT professionals with ID badges collaborating at computer workstation in high tech control room, discussing cybersecurity data and network monitoring on multiple screens.
BPO Outsourcing

What are nearshoring BPO services?

10.01.2026
Person analyzing financial charts and graphs on printed reports and a laptop screen at a desk in a bright office.
Contact center Customer service

What is a contact center? Definition, types, and how it works in practice

05.01.2026
Male technical support agent wearing headset and microphone, working at computer in modern call center office, providing online customer service and IT helpdesk assistance.
Outsourcing Contact center Customer service

What customer service tasks can be outsourced? 2026 guide

03.01.2026