Articles

Group of thirteen customer experience directors from Axendi in business attire posing in a studio on a light background
Company BPO Outsourcing

Axendi among the world’s most promising emerging CX outsourcing providers in Ryan Strategic Advisory’s 2026 Report

29.07.2026
BPO and customer service nearshore services
Outsourcing BPO Contact center operations Customer service

What is nearshore customer service outsourcing?

28.07.2026

All articles

how to improve CES
Contact center Contact center operations Customer service Outsourcing

What is customer effort score (CES)? Customer effort explained.

10.07.2026
when to look for a new call center outsourcing provider
BPO Customer service E-commerce Outsourcing

Why do organizations change customer service and BPO providers?

05.07.2026
People collaborating in a modern office, sitting at desks with computers and documents, engaged in discussion and reviewing papers.
Contact center operations Customer experience E-commerce Technologies

How to prepare for managing peak sales seasons in 2026: An expert guide

01.07.2026
how to scale e-commerce customer service
E-commerce Customer service Outsourcing

Why e-commerce customer service doesn’t scale — Even when you add more agents

29.06.2026
in-house customer support operations in outsourcing
Banking & finance BPO Contact center operations E-commerce Healthcare Outsourcing

What does “customer service at an in-house level” actually mean?

26.06.2026
how to improve customer service in bank
Banking & finance BPO Compliance Outsourcing

Why customer support might become the bottleneck in banking growth

26.06.2026
the most important KPIs in contact center outsourcing
Contact center operations BPO Customer experience Customer service Outsourcing QA

Glossary: What customer service metrics actually matter beyond CSAT and SLA

25.06.2026
axendi principles on transparency and partership
Compliance Banking & finance BPO E-commerce Healthcare Outsourcing

If outsourcing feels like a risk — Axendi offers a transparent operating model

25.06.2026
choose the right multilingual BPO service provider
BPO Banking & finance E-commerce Healthcare Outsourcing

Multilingual BPO providers: How to evaluate real capability vs declared coverage

25.06.2026