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Axendi

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Articles

FCR proven improvements methods from Axendi
Contact center Customer service E-commerce Outsourcing

Proven strategies to improve FCR in e-commerce call centers

19.05.2026
Group of students gathered around a table indoors, leaning over notebooks and papers while working together on a project.
E-commerce Contact center operations Customer service

How to scale e-commerce customer service: Strategies, automation, staffing, and AI

08.05.2026

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  • Uncategorized
Person sitting cross‑legged on a carpeted floor, pulling a striped shirt from a paper shopping bag, with an open laptop, notebooks, a small wrapped gift, and potted plants nearby.
Uncategorized

We cooperate with Allegro in the customer experience area

15.06.2020
Person with long hair in a plaid shirt talking on a smartphone indoors, gesturing with one hand while standing in a modern, gray-toned room.
Uncategorized

Axendi focuses on its own bots

05.12.2019
Customer service representatives wearing headsets sit in a row at laptops, with the foreground worker in a light hijab speaking and gesturing while assisting a client.
Uncategorized

Axendi supports Grecos’ B2B and B2C customer service

13.05.2019
Close-up of a car saleswoman handing over a key fob to a customer in a white shirt, standing in front of a white car in a dealership.
Uncategorized

Axendi supports Volvo in customer service process

28.01.2019
Three young adults stand outside against a green wall, casually talking together, with one person in the center gesturing with their hands while the others listen.
Uncategorized

The advanced multilingual service delivery

23.10.2018
Group of students gathered around a table indoors, leaning over notebooks and papers while working together on a project.
Uncategorized

Axendi starts multi-language customer service centre

24.09.2018
Customer service representative wearing a headset works at a computer in a bright office, with two colleagues talking in the background near large windows.
Uncategorized

Axendi signed a contract with Coca-Cola

24.09.2018
Close-up of a person in business attire holding a smartphone in one hand and a tablet in the other, using their thumb to interact with the phone’s touchscreen.
Uncategorized

Axendi supports BIK customer service

26.07.2018
Tall clear glass award with a gold star mounted at the top, standing on a reflective surface against a dark gradient background.
Uncategorized

Axendi awarded with Złota Słuchawka

16.07.2018
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