The Future of CX – Insights, Tools & Trends | Axendi Blog

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Diverse team of five coworkers in a bright modern office standing in a circle, leaning in and stacking their hands together in the center as a gesture of teamwork and unity.

Axendi 2020 in a nutshell

Person in a gray blazer sitting at a café table, talking on a smartphone with one hand raised, with an open laptop, newspaper, and cup of coffee in front of them by a large window.

Raising a voicebot

Person sitting on a blue couch in a modern living room, casually dressed in a gray long-sleeve top and jeans, talking on a smartphone with arms loosely crossed and shelves and a desk lamp in the background.

Voicebot’s laughter

Five coworkers stand around a conference table in an office, leaning in and stacking their hands together over the center as a gesture of teamwork, with laptops, papers, and a whiteboard nearby.

We like to differ

Two people stand at a round display table in a bright store, examining skincare or cosmetic products in bottles and jars, with plants and modern décor in the background.

Axendi is developing their cooperation with Rossmann

Person standing in a furniture store aisle, viewed from behind, looking at a row of sofas and cushions on display, with price tags hanging above and couches arranged in the foreground.

We provide customer experience for clients of IKEA stores

Person sitting cross‑legged on a carpeted floor, pulling a striped shirt from a paper shopping bag, with an open laptop, notebooks, a small wrapped gift, and potted plants nearby.

We cooperate with Allegro in the customer experience area

Person with long hair in a plaid shirt talking on a smartphone indoors, gesturing with one hand while standing in a modern, gray-toned room.

Axendi focuses on its own bots

Customer service representatives wearing headsets sit in a row at laptops, with the foreground worker in a light hijab speaking and gesturing while assisting a client.

Axendi supports Grecos’ B2B and B2C customer service

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