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Axendi

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Articles

FCR proven improvements methods from Axendi
Contact center Customer service E-commerce Outsourcing

Proven strategies to improve FCR in e-commerce call centers

19.05.2026
Group of students gathered around a table indoors, leaning over notebooks and papers while working together on a project.
E-commerce Contact center operations Customer service

How to scale e-commerce customer service: Strategies, automation, staffing, and AI

08.05.2026

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  • Uncategorized
Online seller sits on the floor with a laptop and talks on the phone, surrounded by shipping boxes in a cozy living room with clothing racks in the background.
Uncategorized

Axendi supports Allegro in handling a database of more than 250 million offers

30.06.2022
Person in a light blue blazer sits on a white sofa, talking on a smartphone in a modern office lounge with wood paneling and a potted plant nearby.
Uncategorized

PZU with a voicebot AI solution from Axendi

29.06.2022
Two colleagues in a glass-walled office shake hands over a desk with open laptops and documents, suggesting a successful business meeting or agreement.
Uncategorized

NPS and empathy

20.04.2022
Close-up of a person marking data on a printed bar chart with a pen while holding a smartphone, with eyeglasses and documents on the desk in warm office light.
Uncategorized

Our results in 2021

13.04.2022
Diverse group of coworkers gather for an informal discussion in a modern office, with one person speaking while others listen and sit around him near large windows.
Uncategorized

LinGO is a cultural melting pot in Lublin

21.03.2022
Golden trophy cup with side handles standing on a black base, dramatically lit against a dark textured wall and casting a long shadow on the wooden surface.
Uncategorized

We have been awarded the title of Forbes Diamond

22.02.2022
Glass awards with star motifs arranged on a reflective surface, lit by blue and pink lighting that highlights a central trophy topped with a gold star.
Uncategorized

We have been awarded the title of Business Gazelle 2021

05.01.2022
Barista in a black apron stands behind a café counter as a customer pays with a smartphone on a card reader, with a takeaway coffee cup in the foreground.
Uncategorized

Axendi awarded for our CX of Circle K

21.06.2021
Woman in a beige blouse sits at a table with a laptop in a bright, modern space, resting her chin on her hand and looking thoughtfully to the side.
Uncategorized

Voicebot’s personality

20.05.2021
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