Company
Team
Achieving strategic goals and delivering high-quality customer service starts with building the right team. That’s why, in multilingual recruitment led by our LinGo team, we focus not only on language proficiency but also on a well-rounded set of competencies.
While fluency in foreign languages is essential, it’s often the soft skills—such as empathy, active listening, and the ability to build authentic connections—that define project success. These qualities are especially crucial in emotionally sensitive sectors like healthcare and insurance, where customers often find themselves in difficult life situations.
At Axendi, we bring together linguistic excellence, sector-specific knowledge, and interpersonal strength to build teams that not only communicate across languages but also deliver professional, empathetic service at every stage of the customer journey.
LinGo projects – multilingual customer experience services
LinGo specializes in delivering high-quality customer experience solutions across , helpdesk, sales support, and back-office operations. We offer services in a wide range of languages, including Polish, English, German, French, and Spanish.
Our recruitment process is built around rigorous, independent assessments conducted by certified language experts, ensuring objective and reliable evaluation of candidate proficiency. We also work closely with clients to determine the appropriate language level for each project, helping avoid both overqualification and skill gaps.
For projects requiring multilingual support, our experienced HR team and trainers manage recruitment and onboarding seamlessly—ensuring fast ramp-up times and full operational readiness.
Language proficiency verification
Everyday language skills are not enough to succeed in a contact center environment. We ensure that candidates speak formal, standardized versions of the target language (avoiding regional dialects), communicate eloquently, and demonstrate clear diction.
For roles that require domain-specific terminology or industry knowledge, we offer tailored linguistic support—including targeted training, specialized vocabulary, and translation services.
Our multi-stage recruitment process concludes with a detailed candidate report. Clients also have the option to conduct their own interviews to select the best-fit agents for their specific project requirements.
Technical and industry knowledge
Some projects require specialized knowledge, with the scope of expertise varying depending on the level of support provided. For Tier 2 and higher levels, we seek candidates who already possess relevant industry experience.
For example, a Tier 2 agent working with a German automotive client must be familiar with product specifications to address technical inquiries accurately. In expert-level healthcare projects, relevant education or professional experience—such as nursing—is often essential.
For Tier 1 positions, our priority is language proficiency and interpersonal skills. We provide comprehensive training in industry terminology and product knowledge, enabling even less-experienced agents to deliver accurate, professional support.
As agents gain experience, they are given the opportunity to grow into more advanced roles, including Tier 2 positions—an internal progression path frequently followed at Axendi.
Additional competencies
In data registration projects, both accuracy and typing speed are critical. The combination of fast data entry and precision directly impacts overall efficiency and helps reduce handling time.
Qualities such as attention to detail, reliability, thoroughness, a proactive attitude, and strong engagement have a direct effect on service quality and the smooth flow of operational processes.
Experienced specialists from our operations team are actively involved in multilingual recruitment processes. Their main task is to comprehensively assess candidates’ cognitive flexibility and determine whether they can thrive in dynamic environments that require quick adaptation to changing needs.
Project leaders and coordinators also play a key role by supporting recruiters in evaluating communication skills. They pay close attention to candidates’ ability to build relationships, actively listen, and effectively convey information and solutions—competencies that are essential for successful collaboration with both internal and external project stakeholders.
Logistical flexibility
Some sectors, including telecom and finance, require agents to work on-site due to strict security protocols. In these cases, it can be challenging to find local talent with the right language skills and domain knowledge.
Axendi tailors recruitment strategies to accommodate both global and location-specific requirements, ensuring quick access to qualified specialists—even in complex logistical scenarios.
Partnership and flexibility
We collaborate with our clients as partners. Together, we define the ideal candidate profile based on project scope, location, required language level, and any additional competencies.
Our transparent and flexible approach enables us to deliver fully aligned, ready-to-perform teams—adapted precisely to each client’s needs.
Summary
At Axendi, recruitment for multilingual projects goes far beyond traditional hiring. Our process includes thorough evaluation of language proficiency, industry knowledge, soft skills, and cognitive agility.
This holistic approach allows us to build teams that don’t just meet operational expectations—they consistently enhance service quality, elevate the customer experience, and drive measurable business outcomes.
