Axendi
Solutions
Advisory
Solving CX challenges with expert guidance and proven frameworks.
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Research & Audit
Operational Audit, Technology Audit
CX Strategy & Design
Customer Service Strategy Design, Technology Selection & Evaluation
Technology Consulting
System Assessment & Optimization, Automation & AI Strategy,
Axendi Value Academy
Skills & Behavioral Assessment, Personalized Training Programs
Technology
Implementing AI tools and building custom solutions that drive business performance.
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Axendi Interactions
Primebot, Assist Me, Train Me
Axendi Analytix
Support My Team, Give Me Insights
Axendi Automations
Update Me, Structure My Tickets, Schedule Us
Axendi Insights & Quality
Train Me, Update Me
Implementation & Integration
3rd-Party Platform Implementation, System Integration
Delivery
Outsourcing of end-to-end customer service processes and delivery of large-scale CX operations.
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Contact Center
Customer Service, Infoline, Helpdesk
BPO
AML & KYC, Document Processing, Product Information
Industries
E-Commerce and Retail
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Insurance
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Banking & Finance
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Case Studies
About
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Blog
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Contact
Outsourcing
Banking & finance
BPO
Compliance
Outsourcing
Team structure in BPO projects for banks and financial institutions
22.12.2025
Healthcare
Customer service
Outsourcing
Onboarding customer service projects for healthcare companies: Axendi’s approach
08.12.2025
BPO
Company
Outsourcing
Technologies
BPO & SSC Trends 2026 Conference: Expert Notes
26.11.2025
BPO
Outsourcing
Poland ranked the second most reliable BPO market in the Offshore CX Confidence Index 2025
26.11.2025
Customer service
Contact center operations
Outsourcing
When to run a customer service audit: Critical warning signs
18.11.2025
Outsourcing
Contact center
Customer service
What do outsourcing call center services include? A complete guide for businesses
16.11.2025
Banking & finance
BPO
Outsourcing
Why Poland has become a leading center for back-office services for banks
06.11.2025
Banking & finance
Customer service
E-commerce
Healthcare
Outsourcing
Measuring CX success: The case for hard data
04.11.2025
Banking & finance
Company
Contact center
Customer service
E-commerce
Healthcare
Outsourcing
From first contact to expert support: Axendi’s 4-tier support model
26.09.2025