CX strategy

Call center employee wearing headset and typing on laptop in modern open-plan office with plants and brick wall, providing remote customer support and online technical assistance.
Customer experience Customer service CX strategy Technologies

Key customer service trends in 2026 – Insights from Axendi experts

27.03.2026
Two women working at a shared desk in a casual office, one wearing a headset and holding a tablet and coffee, the other typing on a computer, suggesting teamwork or customer support.
Customer service CX strategy

What is omnichannel customer service? Definition and use cases

14.03.2026
Two female call center agents wearing headsets working together at computer, discussing customer support case and pointing at monitor, teamwork in modern customer service office.
Customer service Company CX strategy Outsourcing

Axendi and the future of brand-aligned customer experience

13.03.2026
Diverse team of coworkers gathered around a desk in a modern office, collaborating over documents and charts with coffee mugs nearby.
Technologies AI agents CX strategy

The synergy of generative AI and agentic AI: Contact center automation

01.08.2025
Man in a blue shirt sits at a desk in a bright, loft-style office, hands clasped thoughtfully near his face. A notebook, pen, and smartphone lie on the table in front of him, with large windows and exposed brick walls in the background.
Contact center CX strategy Outsourcing

When to consider customer experience consulting?

10.03.2025
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CX strategy Contact center operations Customer service E-commerce Technologies

Navigating the complexities of customer experience

10.03.2025
Two coworkers in an office review financial dashboards and charts; one sits at a computer with graphs on the monitor while the other, across the desk, points to data on a clipboard, discussing the results.
Contact center CX strategy Outsourcing

What is CATI market research?

20.11.2024
Person wearing a VR headset and holding motion controllers sits at a multi‑monitor workstation in a high‑tech office or lab, surrounded by screens displaying 3D data and code.
Technologies AI agents CX strategy E-commerce

Customer service automation: Process optimization and service quality improvement

25.10.2024