Contact center

FCR proven improvements methods from Axendi

Contact center Customer service E-commerce Outsourcing

Proven strategies to improve FCR in e-commerce call centers

Contact center Contact center operations Customer service

What is First Call Resolution (FCR) and why it matters in customer service

Person stands in front of a seated group in a bright office, holding a tablet and leading a team meeting or presentation, while colleagues listen in a circle of chairs near large windows and desks with computers and plants.

BPO Contact center E-commerce Technologies Uncategorized

How to choose an outsourcing customer service company in 2026: Key criteria and decision guide

Two customer service representatives wearing headsets work at their computers in a call center, focusing on assisting clients.

Contact center Contact center operations Outsourcing

When is an external contact center a better solution than an in-house contact center?

Two women wearing headsets work at desktop computers in a bright, modern office with large windows, using keyboards and mice, with tablets and colorful folders on the wooden desks.

Outsourcing Contact center

How to improve customer experience in customer service in 2026

Customer service representatives wearing headsets work at desktop computers in a bright modern office, providing professional call center support.

Banking & finance Company Contact center Customer service E-commerce Healthcare Outsourcing

From first contact to expert support: Axendi’s 4-tier support model

Person analyzing financial charts and graphs on printed reports and a laptop screen at a desk in a bright office.

Contact center Customer service

What is a contact center? Definition, types, and how it works in practice

Male technical support agent wearing headset and microphone, working at computer in modern call center office, providing online customer service and IT helpdesk assistance.

Outsourcing Contact center Customer service

What customer service tasks can be outsourced? 2026 guide

Group portrait of Axendi team thirteen people in smart business attire posing together in a studio, some seated on white blocks and others standing behind them against a plain light background.

BPO Company Contact center Team

The harder it gets, the more interesting it becomes. Ewa Czarnecka in conversation with Forbes.