Contact center operations

Customer service training session with support agent wearing headset reviewing paperwork with colleague in modern office, discussing call center procedures and improving client communication skills.

Banking & finance Contact center operations Customer service E-commerce Healthcare

How to imporove CSAT in call center? Elevating customer satisfaction in 2026

Two customer service representatives wearing headsets work at their computers in a call center, focusing on assisting clients.

Contact center Contact center operations Outsourcing

When is an external contact center a better solution than an in-house contact center?

Person in business attire using a tablet at a desk, reviewing data or a presentation, with notebooks, pens, and coffee cups nearby.

Contact center operations Technologies

Top customer service operations trends

Manager reviewing printed analytics charts at desk in modern office, working late on business reports and performance data while colleague stands in background checking documents.

Customer service Contact center operations Outsourcing

When to run a customer service audit: Critical warning signs

Group of students gathered around a table indoors, leaning over notebooks and papers while working together on a project.

E-commerce Contact center operations Customer service

From growth to goals: Scaling e-commerce customer service the right way

People collaborating in a modern office, sitting at desks with computers and documents, engaged in discussion and reviewing papers.

Contact center operations Customer experience E-commerce Technologies

How to prepare for managing peak sales seasons in 2025: An expert guide

Smiling woman in a light sweater talks animatedly with a man across a counter in a bright, modern indoor setting.

Contact center operations Customer experience E-commerce

Is NPS the most important metric in contact center performance?

Two people sitting at computers in an office with a world map on the wall, discussing something on the monitor while a row of international flags stands in the foreground.

Company Contact center operations Contact center teams Team

Multilingual talent acquisition for CX projects at Axendi

Man working at a wooden desk, using a calculator and notebook with a laptop, smartphone, and coffee cup nearby in a bright office.

Contact center operations E-commerce Technologies

Cost analysis of outsourcing: What really determines the price?