Axendi
Solutions
Advisory
Solving CX challenges with expert guidance and proven frameworks.
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Research & Audit
Operational Audit, Technology Audit
CX Strategy & Design
Customer Service Strategy Design, Technology Selection & Evaluation
Technology Consulting
System Assessment & Optimization, Automation & AI Strategy,
Axendi Value Academy
Skills & Behavioral Assessment, Personalized Training Programs
Technology
Implementing AI tools and building custom solutions that drive business performance.
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Axendi Interactions
Primebot, Gutenberg, Noam
Axendi Analytix
Agner, Rosetta
Axendi Automations
Ray, Grace, Schedule Shifts
Axendi Insights & Quality
Noam, Gutenberg, Ray
Delivery
Outsourcing of end-to-end customer service processes and delivery of large-scale CX operations.
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Contact Center
Customer Service, Infoline, Helpdesk
BPO
AML & KYC, Document Processing, Product Information
Industries
E-Commerce and Retail
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Insurance
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Banking & Finance
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Case Studies
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Banking & finance
BPO
Banking & finance
Outsourcing
Boutique vs enterprise BPO providers: Which model fits your business?
03.02.2026
Banking & finance
Company
Contact center
Customer service
E-commerce
Healthcare
Outsourcing
From first contact to expert support: Axendi’s 4-tier support model
26.01.2026
BPO
Banking & finance
E-commerce
Healthcare
Outsourcing
Axendi: Nearshoring customer service outsourcing partner in Europe
23.01.2026
Banking & finance
BPO
Compliance
Outsourcing
Team structure in BPO projects for banks and financial institutions
22.12.2025
BPO
Banking & finance
Compliance
How BPO providers support AML and KYC compliance in banking
01.12.2025
Banking & finance
BPO
Outsourcing
Why Poland has become a leading center for back-office services for banks
06.11.2025
Banking & finance
Customer service
E-commerce
Healthcare
Outsourcing
Measuring CX success: The case for hard data
04.11.2025
Banking & finance
Contact center operations
Customer service
E-commerce
Healthcare
Operational and qualitative paths to better CSAT — Axendi’s approach
30.10.2025
BPO
Banking & finance
Customer service
E-commerce
Healthcare
Outsourcing
Helpdesk outsourcing: cooperation models explained
03.09.2025