E-commerce
BPO
Customer service
Outsourcing
Axendi has been featured in Profiles in Emerging Outsourcer Success: 2026, an annual report by Ryan Strategic Advisory showcasing five emerging CX and BPO providers that are redefining customer experience outsourcing through innovation, operational excellence and a distinctive approach to client partnerships.
Why Axendi?
In its profile, Ryan Strategic Advisory describes Axendi as “A Multilingual Powerhouse with a Boutique Mindset.” While the company has grown to 1,700 employees across six locations, the report emphasizes that its greatest differentiator is not its size, but its ability to combine international delivery capabilities with the agility and personalized approach of a boutique provider.
The report highlights several characteristics that set Axendi apart in today’s outsourcing landscape.
A strategic, advisory-led approach
Rather than offering standardized outsourcing services, Axendi begins every engagement by understanding the client’s business objectives, operational challenges and customer experience goals.
As Ryan Strategic Advisory notes, the company is “not a plug and play provider.” Instead, it focuses on diagnosing client needs, designing tailored solutions and continuing to advise clients throughout their transformation journey.
This philosophy is reflected in Axendi’s integrated Advisory – Technology – Delivery model, which combines strategic consulting, technology and operational excellence into one cohesive approach.
Innovation driven by real business needs
The report also recognizes Axendi’s investment in technology and research & development.
Supported by an in-house engineering team, Axendi develops AI-powered solutions, automation tools and proprietary technologies designed to solve real operational challenges—not simply to follow market trends. According to the report, new solutions are created by working closely with agents, team leaders, quality specialists and clients to understand everyday pain points before building technology around them.
Poland’s multilingual advantage
Ryan Strategic Advisory also points to Poland as one of Europe’s leading multilingual service hubs and highlights Axendi’s ability to deliver customer service in 45 languages from Poland.
Combined with the country’s highly skilled talent pool and strategic location, this enables Axendi to support organizations across Europe and the United States while maintaining a strong domestic presence.
People remain at the centre
Technology is only one part of the story.
The report emphasizes that Axendi’s delivery model is built around employee engagement and continuous improvement. Employees are encouraged to identify inefficiencies, recommend improvements and actively contribute to enhancing customer experience.
This culture of ownership is complemented by structured career development and internal mobility, reflecting the company’s belief that engaged employees create better customer outcomes.
Supporting complex industries
Ryan Strategic Advisory also highlights Axendi’s experience supporting organizations ranging from medium-sized businesses to large enterprises across industries including banking, financial services, healthcare and e-commerce.
The company’s ability to combine multilingual customer service with back-office operations enables it to scale services while meeting the requirements of highly regulated environments.
About the report
Profiles in Emerging Outsourcer Success: 2026 is an annual publication by Ryan Strategic Advisory, an independent analyst and advisory firm specializing in the global Customer Experience, Contact Center and Business Process Outsourcing industries.
Written by Peter Ryan, Principal Analyst and Founder of Ryan Strategic Advisory, the report showcases five emerging outsourcing providers that are helping shape the future of customer experience through entrepreneurial thinking, innovation and service excellence. The 2026 edition features companies from Poland, the United Kingdom, Kenya, Peru and the Dominican Republic.
Importantly, Ryan Strategic Advisory states that the featured companies were not compensated for their inclusion in the report. Each profile is based on interviews conducted during the second quarter of 2026, making the publication an independent assessment rather than sponsored content.
Recognition that reflects our approach
Being included in Profiles in Emerging Outsourcer Success: 2026 reinforces the direction Axendi has been pursuing for years—helping organizations improve customer experience by combining strategic advisory, innovative technology and operational excellence.
Recognition such as this reflects a broader shift in the industry—from transactional outsourcing toward long-term partnerships built on innovation, operational excellence and continuous business improvement.
