security and compliance axendi BPO

Axendi achieves ISO 27001 certification — data security proven in practice

Axendi has obtained ISO 27001 certification, strengthening its approach to information security management and ensuring greater transparency of operational processes.

Implementing ISO 27001 is an important step for Axendi, confirming our, professionalism, commitment to compliance and security.

Ewa Czarnecka CEO, Axendi

Security is becoming a core element of how customer experience is delivered. In an environment where organizations manage large volumes of sensitive data across multiple channels, trust is built not only through service quality, but through how information is protected and processes are controlled. 

 

Achieving certification is not a one-time goal for us, but a solid starting point and a driver for continuous improvement in information security and risk mitigation in an evolving digital threat landscape. The ISO 27001 implementation process allowed us not only to formalize and strengthen key data management processes, but above all to build greater security awareness across the entire organization.

Sebastina Kowalicki IT Director, Axendi

ISO 27001 defines how organizations identify risks, protect information, and ensure continuity of operations. For Axendi, this means: 

  • structured management of information security risks,  
  • clearly defined processes for data protection and access control,  
  • continuous monitoring and improvement of security measures,  

This is particularly relevant in sectors such as banking, healthcare, and e-commerce, where the quality of customer service is directly linked to data security and compliance. 

ISO 27001 certification is more than just a formality for us – it is the foundation upon which we build Axendi's operational stability. Through precisely defined processes and risk management, we provide our partners with the highest level of transparency and the assurance that their data is secure at every stage of our cooperation.

Krzysztof Banaś Operations and Client Director, Axendi

Data security as a value

At Axendi, we treat security as part of everyday operations. ISO 27001 strengthens this approach by providing a clear framework that supports both internal processes and client expectations. It allows us to design and manage processes in a way that ensures stability, transparency, and accountability — across teams, systems, and locations. 

Patrycja Hala-Sacan seated with arms crossed, wearing an all‑black outfit with a ruffled blouse and belt, against a plain light gray background.

Patrycja Hala-Saçan

Senior Content Marketing Specialist, Axendi