AI agents
Customer service
Technologies
Axendi’s proprietary AI assistant for contact centers, has been named the 2025 AI Agent Technology Product of the Year by TMC, a global leader in technology media and communications.
Assist Me stands out as a conversational AI solution that boosts agent productivity and service quality by providing instant, dialogue-based access to accurate, up-to-date knowledge—directly within Microsoft Teams. Built on GPT technology and enhanced with Retrieval-Augmented Generation (RAG), it helps CX services providers reduce response times, lower onboarding costs, and deliver consistent customer experiences.
This prestigious award recognizes agentic AI systems that deliver real business impact. Assist Me joins a select group of products that are reshaping how companies use AI agents—merging advanced language technologies with measurable operational results.
Accelerating responses with the agentic AI knowledge base
Designed for fast-paced contact center environments, Assist Me addresses a common challenge: navigating extensive internal resources. In many organizations, project-specific structures result in large knowledge bases, requiring agents to spend time locating the right information. Assist Me streamlines access, enabling faster, more confident responses, especially during high-volume periods like peak season onboarding.
To eliminate that friction, New Tech team developed the AI assistant, an AI-powered assistant built on GPT technology and integrated directly with Microsoft Teams.
The result? Instant, conversational access to policies, processes, and best practices through a secure and user-friendly interface.
“Assist Me was created in direct response to real operational challenges faced by CX solutions companies, especially during peak periods, when speed and accuracy are critical. Our goal was to equip agents with instant, reliable access to knowledge, right where they work. By combining advanced language models with seamless integration into Microsoft Teams, we’ve built a tool that not only improves response times and service consistency but also enhances overall operational efficiency and agent experience. Thanks to its built-in reporting and feedback module, Assist Me continues to evolve—driven by real usage data and user insights,” explains Tomasz Rabiczko, New Tech Director at Axendi
Proven impact in peak season operations
During a high-volume e-commerce project in 2024, Assist Me played a key role in scaling customer support during peak season. The tool provided:
- 1,532 agent interactions,
- 5,309 AI-generated answers,
- immediate onboarding support for new agents,
- measurable reductions in knowledge search time and agent ramp-up costs.
By combining GPT with Retrieval-Augmented Generation (RAG) and built-in analytics through Power BI, Assist Me continues to evolve with real-time feedback and usage insights—delivering measurable impact at scale.
About the award
The AI Agent Product of the Year Awards honor breakthrough AI solutions that create smarter, more intuitive, and more efficient interactions across industries. Winners are selected for their use of advanced AI disciplines such as NLP, NLU, ML, deep learning, and predictive analytics to create truly transformative user experiences.
TMC, the award presenter, has recognized technology excellence for over 20 years. Its awards are considered some of the most respected in the global tech and communications industry.
