Articles

AI agentic system contact center
Company Technologies

Gutenberg wins 2025 AI Agent Technology Product of the Year Award

02.07.2025
Contact center operations Customer experience E-commerce

Is NPS the most important metric in contact center performance?

30.06.2025

All articles

AI agentic system contact center
Company Technologies

Gutenberg wins 2025 AI Agent Technology Product of the Year Award

02.07.2025
Contact center operations Customer experience E-commerce

Is NPS the most important metric in contact center performance?

30.06.2025
BPO Technologies

The current state of the business services sector in Poland – 2025

27.06.2025
Customer experience E-commerce Technologies

Why the human touch in CX still matters?

26.06.2025
Company Contact center operations Contact center teams Team

Multilingual talent acquisition for CX projects at Axendi

19.06.2025
Company Team

Generational diversity – how understanding age differences strengthens teams

18.06.2025
Uncategorized

How to assess and choose an outsourcing company?

18.06.2025
Contact center operations

When is an external contact center a better solution than an in-house contact center?

13.06.2025
Contact center operations E-commerce Technologies

Cost analysis of outsourcing: What really determines the price?

10.06.2025