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ADVISORY. TECHNOLOGY. DELIVERY. ENGAGED.

Value-driven
experience

Trusted by

Contact center solutions, built for impact.

Leading provider of AI-powered CX and BPO services
Proven partner. Tangible results.
~1,700
agents
15
spoken languages
12M
customers served annually
2M
customers served with the support of AI
20
In-house & AI-powered tools and microservices
350
training hours for leaders and managers in 2024

Proven through experience.
Chosen for trust.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service
Let’s build your tailored CX solution.

Our process

How we work
1

Understanding your needs

CX challenges mapped. Business goals decoded.
2

Tailoring CX solutions

Custom-built strategies aligned to your business DNA.
3

Onboarding & training 

Train-the-trainer programs for seamless handoff.
4

Real-time reporting

Transparency delivered through live performance dashboards.
5

Continuous monitoring

We track, learn, and optimize on the go.
6

Quality assurance

Rigorous reviews to ensure every touchpoint meets your standards.
7

Smart scaling

People and tech scaled responsibly — with excellence intact.

Backed by a trusted capital group

As part of OEX Group, we operate within a network of companies providing integrated business services and technology solutions.
4,000
employees
15
companies
€163M
revenue '23
50
markets

Double operational efficiency